VASILEIOS IAKOVIDIS
winter haven,FL
Summary
Dynamic IT Technician and Lab Assistant Manager at Bond Clinic, adept at enhancing system performance and user support. Expert in hardware/software configuration and data analysis, I effectively trained staff and resolved complex technical issues, driving operational efficiency and user satisfaction. Proven problem solver with a strong focus on system monitoring and troubleshooting.
Overview
13
13
years of professional experience
Work History
IT Technician, Lab Assistant Manager
Bond Clinic
Winter Haven, Florida
12.2012 - Current
- Installed and configured hardware and software for users across multiple departments.
- Collaborated with team members to resolve escalated user support requests efficiently.
- Trained new staff on utilizing company software applications effectively.
- Monitored system performance and recommended improvements to enhance efficiency.
- Resolved hardware issues including replacing parts as necessary.
- Provided technical support to users via telephone or remote access.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Responded to or escalated tickets based on severity and internal policies governing responses.
- Coordinated with vendors for repair services when needed.
- Oversaw daily performance of computer systems.
- Collected, analyzed and reported on data for use in operational planning.
- Create reports.
- Proposed or approved modifications to project plans.
Education
Bachelor of Science - Business Computer Information Systems
University of Houston
Houston, TX05-1990
Skills
- User support and training
- Technical support
- System monitoring and troubleshooting
- Data analysis
- Problem solving
- Report generation
- System administration
- Troubleshooting and Diagnostics
- Access management software
- Hardware and software configuration
- System monitoring
Languages
Greek
Native/ Bilingual
Affiliations
- Soccer fan
- Travel enthusiast
- Food aficionado
Timeline
IT Technician, Lab Assistant Manager
Bond Clinic
12.2012 - Current
Bachelor of Science - Business Computer Information Systems
University of Houston