Summary
Overview
Work History
Education
Skills
Additional Information
Contemporary Artist
Timeline
VASILIKI MITCHELL

VASILIKI MITCHELL

Bladensburg,MD

Summary

I am a Field Operations Manager with Retail and Food Management Experience of 15 years. Retail Store Manager within the past 2 years has been a phenomenal experience. I became more results driven and overall successful at store management at 8 different locations for Shoe City. Food Service Manager with Thirteen years of progressive Leadership Experience spanning multiple segments of hospitality business to include Senior Living, Retail Operations, and Correctional Facilities. Managed risk upon multiple lines to protect assets, property, and equipment valued up to $3M while meeting the expectations of Senior Management. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

14
14
years of professional experience

Work History

Store Manager

Esco Ltd
, Washington
11.2020 - Current
  • I am responsible for daily operations to maintain revenue per company standards
  • I am responsible for driving my team in our highest- profile, highest volume of sales
  • Every day, I train staff to apply company’s selling techniques, visual merchandising, and how to build consistent client base to increase sales
  • I maintain low shrinkage for Inventory to control P&L
  • I am responsible for creating weekly schedules for staff of 8- 20 people
  • I am constantly developing store strategies to raise customers’ pool, expand store traffic, and optimize profitability
  • I meet weekly sales goals by constantly training, motivating, mentoring, and providing feedback to store staff
  • I ensure high levels of customers satisfaction through excellent service
  • Every Customer, Every Time”
  • I am responsible for hiring/ firing staff, compliant to company policy and State Law.

Assistant Manager

AndPizza
Washington, DC
06.2019 - 10.2020
  • Manage all cash handling procedures; change-down, deposits, cash reconciliation
  • Oversee food and supply ordering as needed for site and complete receiving duties as needed
  • Oversee, satisfy, and resolve customer service needs, including daily service needs
  • Manage and lead a tribe of 20 employees; focused on training to promote tribe members in the shop
  • Maintain proper standards and health codes of DOC within daily operations
  • Oversee a fast-paced pizza shop with great variety, being at the very first location, the gentrification keeps us popular and busy

Operations Manager

SODEXO
Silver Spring, MD
05.2018 - 03.2019
  • Oversee dining room service operations at eclectic retirement community of 260 low-income seniors
  • Manage and lead team of up to 15 employees in dining room serving over 160 residents daily
  • Create schedule and maintain dining room service coverage to ensure high resident satisfaction
  • Developed, maintained, and delivered dining room training procedures and materials
  • Supervised, directed, trained, and conducted staff evaluations of dining service team
  • Oversaw, satisfied, and resolved customer service needs, including daily service needs
  • Researched, initiated, supported, evaluated and adjusted food flow elements for more efficient operation
  • Conduct monthly safety and food safety in-service trainings for team of over 20 employees
  • Manage room service ordering system, ensure room service orders are filled and delivered on time with minimal errors
  • Oversee food and supply ordering as needed for site and complete receiving duties as needed

Assistant Restaurant Manager

GORDON BIERSCH RESTAURANT AND BREWERY
Washington, DC
01.2016 - 01.2018
  • Manage a full casual restaurant with over $230K weekly sales volume
  • Train over 50 frontline employees on kitchen safety and customer service
  • Compile and place weekly supply order including but not limited to food products, alcohol, and supplies
  • Grew sales from $120K to $250K weekly through design of marketing plan and structure and increasing advertising
  • Created a hotel concierge program to increase revenue which included networking with local hotels, creating marketing materials and ensuring continued growth of the program
  • Analyzed P&L reports and create action plans to increase revenue
  • Decreased labor by 4% daily through designing a sales metric which included a system of time management and task delegation
  • Controlled bar costs through tracking of spills and over pours by implementing daily bar cost tracking sheets
  • Conduct weekly meetings with frontline employees
  • Reduced weekly food cost by 1.2% through implementation of a portioning and weight measurement system for food items
  • Create daily tracking and identify par levels for food, alcohol, and supplies

Assistant Manager

ADF FOOD SERVICES
Oxon Hill, MD
01.2014 - 01.2016
  • Managed a fast casual restaurant with over $22K weekly sales volume
  • Trained over 65 frontline employees across 9 separate locations on topics including but not limited to portion control, food cost, food safety, and food quality
  • Obtained passing health inspection audits for 9 separate locations
  • Mentored frontline management employees for career progression
  • Compiled and analyzed weekly reports including daily sales analysis, inventory, food cost, and labor
  • Created and implemented weekly plans to foster a continuous improvement environment
  • Prepared food for over 5,000 customers to include both dine-in and delivery food service operations

Food Operations Manager

ARAMARK
Arlington, VA
01.2009 - 01.2015
  • Responsible for supporting kitchen, cafeteria, and laundry operations for correctional facility housing up to 1,300 inmates
  • Directed 12 kitchen supervisors and 80 inmate workers for food service operations
  • Train supervisors on policies and procedures for correctional facility food service operations
  • Taught ServSafe certification course to inmates in compliance with the Arlington Sheriff for Re-Entry
  • Program in Culinary Arts
  • Prepared food and served between 2,500 and 6,000 individuals daily in various outlets including
  • Detox and Shelter, Meals on Wheels, Walter Reed, and Clarendon House
  • Opened two separate correctional dining service facilities to include training, implementation of processes and procedures, and purchase of food and supplies
  • Recognized for creating the Arlington County Sheriff's Department blueprint for passing the
  • Department of Corrections and Department of Health audits
  • Completed accounts payable, employee payroll, monthly invoicing and scheduling of employees

Education

Associate - Business Communication

Prince George's Community College
01.2005

Skills

  • Culinary Experience
  • Customer Service
  • Microsoft Office
  • Profit & Loss
  • Management Experience
  • Restaurant Management
  • Retail Management
  • Customer retention
  • Employee development
  • Schedule management
  • Profit and loss accountability
  • Recruiting and hiring
  • Performance improvements
  • Accurate cash handling
  • Team-oriented
  • Store opening and closing procedures
  • Employee supervision and motivation
  • Retail market knowledge
  • Store operations oversight
  • Outstanding communication skills
  • MS Office proficient
  • Staff training and development
  • Retail inventory management
  • Reliable

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Contemporary Artist

  • www.icreateup20.com

Timeline

Store Manager - Esco Ltd
11.2020 - Current
Assistant Manager - AndPizza
06.2019 - 10.2020
Operations Manager - SODEXO
05.2018 - 03.2019
Assistant Restaurant Manager - GORDON BIERSCH RESTAURANT AND BREWERY
01.2016 - 01.2018
Assistant Manager - ADF FOOD SERVICES
01.2014 - 01.2016
Food Operations Manager - ARAMARK
01.2009 - 01.2015
Prince George's Community College - Associate, Business Communication

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VASILIKI MITCHELL