Vasiliki Platis
Queens,NY
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
Anassa Taverna
12.2021 - Current
- Created and prepared proper documents needed to complete day-to-day tasks - Managed liquor & wine inventory, supply inventory, staffing schedule, ensuring the restaurant functioned properly and efficiently with all items in stock
- Interviewed, trained and integrated new staff on a monthly basis, creating and providing training guidelines and day-to-day training schedules for all new employees
- Organized and led staff meetings and one-on-one employee meetings regarding staff overall and individual performance addressing customer feedback
- Handled all staff concerns and complaints regarding other employees and or scheduling
- Overseeing and ensuring all health and safety regulations are followed and implemented daily
- Interact with every guest that dines in to ensure their food, beverages and quality of service are satisfactory.
Floor Manager/Server Captain
Anassa Taverna Astoria
06.2020 - 12.2021
- Ensured proper staffing for every shift, weekly scheduling - Ordered and kept inventory of all office supplies and staff uniforms - Checked in with guests to monitor quality of goods and service
- Monthly meetings with GM and Owners regarding budgets and sales history
- Communicated with expo and wait staff to catch any mistakes or ticket errors to prevent food waste
- Hourly bathroom checks to ensure cleanliness
- Cutting staff on slower nights to cut down on payroll expense/monitor and prevent overtime.
Anassa Taverna Astoria
11.2019 - 03.2020
- Operated POS terminals to input orders, pay and close out checks and daily close outs
- Communicated with hosts, bussers, runners, expo, and management regarding each table’s concerns and needs to ensure quality dining experience for every guest
- Stocked and cleaned areas during down times
- Displayed knowledge of restaurants menus, allergens, guidelines and policies.
Education
BBA - Food Services Management
Queens College of The City University of New York
Flushing, NY06.2018
Skills
- Proficient with all Computer programs
- Knowledge and experience with POS systems
- Schedule Management
- Quality Management
- Customer Relationship Management
- Staff Supervision & Scheduling
- Event Planning & Execution
- Inventory Control
- Vendor Relationships
- Leadership and Team Building
- Interviewing, Hiring & Training
- Bilingual (English & Greek)
Additional Information
- Vasiliki (Vaso) Platis An experienced and hands-on General Manager looking to join a vibrant and creative restaurant group to reach goals they have not yet been able to. Seeking to work with some of New York City’s top chefs and owners to create the best dining experience and Astoria, New York hospitality our guests have ever experienced.
Certification
Food Handler's Certification
Timeline
General Manager
Anassa Taverna
12.2021 - Current
Floor Manager/Server Captain
Anassa Taverna Astoria
06.2020 - 12.2021
Anassa Taverna Astoria
11.2019 - 03.2020
BBA - Food Services Management
Queens College of The City University of New York
Food Handler's Certification
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