Summary
Overview
Work History
Education
Skills
Certification
Family time, Racing, Traveling,
Languages
Timeline
Generic

VASILILS PAPAVANGJELI

Chicago,IL

Summary

Enthusiastic Customer Service and a Logistics professional with over 8 years of expertise in communication and negotiating. Driven to provide superior quality customer service, innovative in leveraging extensive knowledge of products and services, as well as creating solutions for customers to drive loyalty retention and increasing revenue numbers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and focused on always growing customer and carrier base.

Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, carrier relation, rate negotiations and problem-solving skills. Willingness to take on added responsibilities to meet team goals and to increase productivity and client satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Carrier Sales Representative

The Custom Companies
04.2022 - 06.2023
  • Returned back at The Custom Companies as my expertise was needed and a chance for a more challenging and better position.
  • Increased customer satisfaction by addressing and resolving carrier issues promptly and efficiently.
  • Negotiated rates with carriers for cost-effective solutions, resulting in improved profitability.
  • Established strong relationships with carriers by maintaining open communication and regularly providing updates on shipments.
  • Effectively managed high volume of inbound and outbound calls, ensuring timely responses to customer inquiries.
  • Coordinated transportation schedules to ensure timely deliveries and meet client expectations.
  • Developed comprehensive knowledge of industry regulations and guidelines, ensuring compliance in all transactions.
  • Utilized advanced software tools for tracking shipments, managing accounts, and analyzing data for informed decisionmaking.
  • Cultivated a positive work environment that fostered teamwork, collaboration, and productivity among colleagues.
  • Conducted regular performance evaluations of carriers to ensure adherence to quality standards and contractual obligations.
  • Created customized logistics solutions tailored to specific client needs while maintaining a focus on cost efficiency and timely delivery.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Networked at events and by phone to expand business profits and revenues.
  • Connected customers with services based on individual needs and vendor capabilities.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Prepared pricing agreements and contracts to close sales.
  • Tracked market and industry trends, regulations and practices through trade shows and publications.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Partnered with internal departments such as accounting, IT, and marketing to improve interdepartmental communication and streamline processes.
  • Provided ongoing support for clients throughout the shipment process, including notification of any changes or delays in transit times as needed.
  • Proactively managed client correspondence and recorded tracking and communications.
  • Leveraged proven sales methods to increase revenue and surpass sales objectives.

Truck Dispatcher

KLM Trans
02.2019 - 10.2021
  • Planning, and coordinating dispatch operations by implementing efficient routing and scheduling systems
  • Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.
  • Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
  • Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
  • Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
  • Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
  • Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
  • Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Created delivery routes and optimized plans for traffic, road conditions, and other factors.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Coordinated dispatching of 30 drivers to accomplish daily delivery requirements.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Scheduled and dispatched drivers to locations in Greater Chicagoland area (local deliveries & pick ups) and all 50 states with my expertise on East Coast and West Coast
  • Oversaw and enforced compliance with all safety regulations and DOT regulations.
  • Analyzed customer delivery needs and developed tailored delivery solutions.
  • Provided training and guidance to new dispatchers.
  • Answered phone calls and responded to customer emails.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Scheduled deliveries and pickups according to customer needs.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.

Carrier Account Executive

Avenue Logistics
03.2018 - 12.2018
  • Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
  • Collaborated with team members to meet and exceed performance goals consistently.
  • Led training sessions for new employees, fostering a positive work environment and strong teamwork.
  • Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
  • Handled complex load assignments, organizing efficient routes for maximum productivity.
  • Negotiated favorable contracts with carriers to reduce transportation costs without compromising service quality or timeliness.
  • Collaborated closely with dispatchers to optimize routing plans based on real-time updates from drivers on road conditions or delays.
  • Utilized advanced GPS systems effectively for efficient route planning and minimizing travel time between stops.
  • Communicated customer complaints, requests, and feedback to company management for quick resolution.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Streamlined account management processes for increased efficiency and improved client retention rates.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Trained junior team members on best practices for account executive responsibilities.
  • Coordinated with finance department to ensure timely payment of invoices, addressing any discrepancies or issues in a prompt and professional manner.
  • Collaborated with internal teams to develop account strategy.
  • Met and exceeded service level goals to achieve standards and expectations.
  • Quoted prices, credit terms and other bid specifications.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Negotiated prices, terms of sales and service agreements.
  • Achieved or exceeded company-defined sales quotas.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions

Carrier Sales Representative

The Custom Companies
11.2016 - 03.2018
  • Negotiated rates with carriers for cost-effective solutions, resulting in improved profitability.
  • Established strong relationships with carriers by maintaining open communication and regularly providing updates on shipments.
  • Enhanced company reputation by providing exceptional service to both customers and carriers alike.
  • Developed comprehensive knowledge of industry regulations and guidelines, ensuring compliance in all transactions.
  • Provided ongoing support for clients throughout the shipment process, including notification of any changes or delays in transit times as needed.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Prepared pricing agreements and contracts to close sales.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Proactively managed client correspondence and recorded tracking and communications.
  • Implemented proactive measures for avoiding risk associated with delayed or lost shipments, minimizing disruptions in the supply chain process.
  • Improved operational efficiency by streamlining processes for carrier selection and rate negotiation.
  • Company moved me to their 3PL downtown Chicago office to mentor junior team members in best practices for negotiating rates, building relationships with carriers, and providing exceptional customer service


Assembly Line Production Worker

Norfolk Medical Products
11.2011 - 05.2014
  • Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
  • Assisted with training new employees, sharing expertise and best practices for assembly line work.
  • Demonstrated adaptability by learning new procedures quickly on new products introduced by the company
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
  • Facilitated collaboration between production and other departments.
  • Operated various machines used in production processes.
  • Operated finishing tool to prepare products for inspections and packaging.

Customer Service

Nordstrom Rack
04.2010 - 09.2011
  • Developed a deep understanding of customer service principles and customer service best practices.
  • Resolved Issues and maintained customer service standards while providing exceptional communication skills
  • Operated register and met new account sales goals
  • Earned Customer Service of the month multiple times for providing great customer service
  • Resolved customer issues promptly and efficiency
  • Supported team with customer service issues, voids and returns.


Education

No Degree - System Information & Security ( I. T)

Westwood College - O'Hare Airport
Chicago, IL
06.2013

High School Diploma -

Mather High School
Chicago, IL
06.2009

Skills

  • Logistics Knowledge with over 8 years of experience
  • Technical Aptitude
  • Multitasking capabilities
  • Customer service orientation
  • Team collaboration
  • Strong negotiation skills
  • Interpersonal skills
  • Adaptability and flexibility
  • Attention to detail
  • Freight industry understanding
  • Relationship building
  • Effective communication
  • Time management
  • Goal-oriented mindset
  • Logistics Knowledge
  • Problem-solving abilities
  • Contract Preparation
  • Route Planning

Certification

  • Certified Sales Rep, at The Custom Companies - October 2016
  • CISCO Network Communications

Family time, Racing, Traveling,

Enjoy spending time with my family whenever is possible and everybody gets together.

I love going car racing on the racetrack with my friends on our free time or watch races on the TV when the weather doesn't permit us to go racing.

I love to travel to different states, mostly road tripping and see new places, meet new people and have good memories. International traveling is something i would really enjoy to accomplish and looking forward to.

Languages

English
Native or Bilingual
Greek
Native or Bilingual
Albanian
Limited Working

Timeline

Carrier Sales Representative

The Custom Companies
04.2022 - 06.2023

Truck Dispatcher

KLM Trans
02.2019 - 10.2021

Carrier Account Executive

Avenue Logistics
03.2018 - 12.2018

Carrier Sales Representative

The Custom Companies
11.2016 - 03.2018

Assembly Line Production Worker

Norfolk Medical Products
11.2011 - 05.2014

Customer Service

Nordstrom Rack
04.2010 - 09.2011

No Degree - System Information & Security ( I. T)

Westwood College - O'Hare Airport

High School Diploma -

Mather High School

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VASILILS PAPAVANGJELI