Vasilios Bill Makrigiorgos
Vienna,VA
Summary
Customer-oriented General Manager with 14 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
1
1
Certification
Work History
General Manager
US Fitness LLC
McLean, VA
07/01/10 - Current
- Understood operations of each service area, helped during busy times and stayed current with work processes.
- Maintained accurate records of member attendance, payments and cancellations.
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
- Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
- Increased patronage of facilities by restructuring social media efforts.
- Analyzed financial data regularly to identify areas of improvement within the business.
- Drafted monthly reports outlining progress towards meeting goals set for the health club.
- Resolved customer complaints regarding worker performance or services rendered.
- Collaborated with other departments to ensure efficient delivery of services throughout the facility.
- Encouraged employees to voice concerns and share opinions without fear of reprisal, promoting positive and conducive working environment.
- Oversaw gate community featuring fitness and recreation center and aquatic facilities.
- Recruited, trained and managed a team of fitness instructors to deliver high-quality services.
- Recruited, hired, evaluated and disciplined service staff members.
- Created targeted marketing campaigns to drive membership sales.
- Ensured that all equipment was in proper working condition by performing regular maintenance checks.
- Implemented clear goals for each employee and tracked his or her progress carefully, providing support, and assistance whenever it was needed.
- Performed administrative tasks such as payroll processing, inventory management and budget preparation.
- Analyzed and recorded personnel and operational data and wrote activity reports.
- Developed and implemented policies and procedures for the health club.
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
- Monitored staff performance, providing feedback and guidance to ensure customer satisfaction.
Education
Bachelor of Science - Sports Management
Old Dominion University
Norfolk, VA05-1992
Skills
- Project Management
- P&L Management
- Branding
- Account Management
- Customer Retention
- Sales
Certification
- Certified Pool Operator
Languages
Spanish
Limited
Timeline
General Manager
US Fitness LLC
07/01/10 - Current
Bachelor of Science - Sports Management
Old Dominion University
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