Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Vasilisa Maria Kireiev

Salt Lake City

Summary

Team-driven Business Operations Manager committed to developing specific and attainable departmental goals and standards while supporting the vision of the organization. A determined leader with over 6 years of contributing to short and long-term business planning and strategy. Offering integrity, a strong work ethic, and sound judgment skills. Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood the competitive landscape, and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction.

Overview

14
14
years of professional experience

Work History

Office Administrator

Caliber Collision
07.2023 - Current
  • Collaborated with other departments to address customer needs and service requests.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Processed client payments and updated accounts.
  • Supported customer satisfaction through regular follow-up and communication.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Negotiated contracts and agreements with clients to achieve favorable terms.
  • Implemented customized account plans to meet individual client needs.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Business Operations Manager

Sky Floral
10.2016 - Current
  • Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
  • Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
  • Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Trained new hires, providing information and insight into corporate policies and procedures.

Clinique Beauty Advisor

MACYS
01.2014 - 01.2016
  • Consistently meeting sales goals
  • Created and maintained close relationships with clients
  • Followed up with current clients and continued to create new clients
  • Educated team members on product knowledge and upcoming product events
  • Attend regular Clinique education seminars
  • Continue to work in a fast pace environment with teams
  • Exhibit knowledge through educating customers with product knowledge as well as taught during make overs and consultations
  • Request regular manager training sessions with other counter managers for further knowledge on their products as well as my own

Car Sales

MARK MILLER SUBARU MIDTOWN
01.2013 - 01.2014
  • Worked with customers and helped guide them through the car buying process
  • Completed follow up calls and emails everyday with potential and current customers
  • Worked in a fast pace environment with a sales team
  • Completed insurance agreements, credit applications and ordering cars for customers

Front Desk Attendant

PETERSON HERITAGE CENTER UNIVERSITY OF UTAH
01.2012 - 01.2013
  • Acted as the face of the organization and helped students and visitors with their needs
  • Sorted all of the mail and packages for hundreds of students
  • Maintaining professionalism and confidentiality with students and their information
  • Assisted in training and leadership development of other staff members
  • Helped to setup, organize and run onsite events

Office Assistant

KEN GARFF CHRYSLER JEEP DODGE
01.2011 - 01.2013
  • Worked with customers and helped with customer complaints and follow-up calls
  • Set-up meetings for the staff of the organization including assembling training packets and post meeting notes
  • Assisted in placing ads, screening and interview new sales and clerical staff
  • Aided the organization in getting marketing campaigns and ads placed with different media vendors

Seasonal Sales and Merchandising

WHITE HOUSE BLACK MARKET
01.2011 - 01.2012
  • Hired during the busy season to help with sales and merchandising of the store
  • Helped to train new seasonal hires on the selling process
  • Working with customers to establish relationships and promotions
  • Helped develop client books for the organization
  • Assisted with inventory and ordering

Operations Assistant

MARK MILLER SUBARU SOUTH TOWNE
01.2010 - 01.2012
  • Learned all clerical positions in the dealership and assisted with filling in and training of new staff
  • Worked in the office to help with licensing, warranty submissions, dealership errands, bank deposits etc
  • Assisting in creating marketing campaigns and promoting the dealership through social media
  • Creating and maintaining financial records for the organization
  • Handled routing of inbound customer issues

Education

B.S - Business Management

University of Utah

MBA - Business Administration

University Of Miami
Miami
01.2025

Skills

  • Business administration
  • Customer Locating
  • Researching and Tracing
  • Problem Identification
  • Pleasant Telephone Demeanor
  • Persuasive Negotiations
  • Overdue Balance Detection
  • Bill Processing
  • Process Payments
  • Business planning
  • Effective communication
  • Relationship building and management
  • Operations management
  • Staff Management
  • Onboarding and training

Affiliations

Logistics Coordinator for Hope Gala Committee for American Cancer Society to help recruit and train all of the volunteers and logistics of the event 2012 Leadership volunteer for Ten Thousand Villages Utah achieving volunteer of the month several times for completing over 200 hours of service in aiding for sales, education programs and offsite events 2008-2010 Member of the Business ASAP program through the University of Utah for Exemplary Accomplishment through the University’s Business Program 2010-2012

Timeline

Office Administrator

Caliber Collision
07.2023 - Current

Business Operations Manager

Sky Floral
10.2016 - Current

Clinique Beauty Advisor

MACYS
01.2014 - 01.2016

Car Sales

MARK MILLER SUBARU MIDTOWN
01.2013 - 01.2014

Front Desk Attendant

PETERSON HERITAGE CENTER UNIVERSITY OF UTAH
01.2012 - 01.2013

Office Assistant

KEN GARFF CHRYSLER JEEP DODGE
01.2011 - 01.2013

Seasonal Sales and Merchandising

WHITE HOUSE BLACK MARKET
01.2011 - 01.2012

Operations Assistant

MARK MILLER SUBARU SOUTH TOWNE
01.2010 - 01.2012

B.S - Business Management

University of Utah

MBA - Business Administration

University Of Miami

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Vasilisa Maria Kireiev