Vasim Thakur

High-performing professional with overall 18 years of experience in IT automations, Business operations, Process enhancements while taking initiatives in solving critical problems and

delivering high-quality service with viable solutions to internal customers. Successfully managed and supported various projects across the organization, ensuring alignment with business objectives and compliances with standard regulations.

My core competencies include Customer Relationship Management (CRM), Service-Level Agreements (SLA), Manufacturing Process Improvement, and Consulting. I have a proven track record of enhancing customer satisfaction, optimizing operational efficiency, and facilitating innovation and collaboration. I am passionate about leveraging technology and data to create value and impact for the company and the industry. My goal is to continue learning and growing as a professional and a leader in this dynamic and competitive field.

• Extended expertise to Organizations Taskforce and Talent Acquisition in, tracking manpower targets and deliveries from RPO suppliers by developing structured systems to generate presentable reports for management review.
• Designed in-house systems for forecasting Headcount requirement for HIA Lounges and Al Maha Services for the Financial Year 2022-2023.
• Migrated MS Excel based Cabin Crew recruitment tracking tracker into MS Access Database System designing structured forms and Macro scripts for Easy Maintenance, Data Retrievals, Quick Reporting for Management Reviews.
• Designed reports for forecasting passengers overflow utilization across HIA lounges by collating required information from Al Maha and QR booking systems.
• Designed structured system to manage and track Cabin Crew promotion profiles.