Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vasiti McHenry

Youngsville,Louisiana

Summary

Dynamic Patient Coordinator with a proven track record at Audibel Hearing Aid Technologies, enhancing patient satisfaction through effective appointment scheduling and exceptional customer service. Skilled in insurance verification and maintaining patient confidentiality, I excel in optimizing workflows and fostering strong relationships, ensuring high-quality care and efficient office operations.

Overview

16
16
years of professional experience

Work History

Patient Coordinator/ Instrument Specialist Trainee

Audibel Hearing Aid Technologies
04.2015 - Current
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Explained upcoming treatment preparation, instructions, and other facts to patients.
  • Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
  • Worked with patients to schedule tests and procedures.
  • Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
  • Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Delivered support to medical staff in completion of patient paperwork.
  • Evaluated emerging technology offerings from manufacturers to determine potential benefits for organizational adoption and integration into existing workflows.
  • Assisted clients in selecting appropriate equipment for their specific applications based on technical requirements analysis results.
  • Conducted detailed analyses of instrument failures, identifying root causes and implementing corrective actions to prevent future occurrences.
  • Performed repair procedures on damaged instruments and sourced replacements from approved vendors.

Dental Assistant/Receptionist

Barry Lejeune Dental
01.2010 - 02.2011
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Contributed to office organization by maintaining accurate patient records and updating files regularly.

Education

Associate of Arts - Medical Physics

South Louisiana Community College
Lafayette, LA
05-2023

Skills

  • Appointment scheduling
  • Electronic records management
  • Resource management
  • Office administration
  • Organizational skills
  • Relationship building
  • Verbal and written communication
  • Documentation
  • Patient flow management
  • Administrative supervision
  • Meeting preparation
  • Payment collection
  • Claims processing
  • Database coordination

Timeline

Patient Coordinator/ Instrument Specialist Trainee

Audibel Hearing Aid Technologies
04.2015 - Current

Dental Assistant/Receptionist

Barry Lejeune Dental
01.2010 - 02.2011

Associate of Arts - Medical Physics

South Louisiana Community College

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Vasiti McHenry