VASILIKI (Vaso) SAMARAS-ESPOSITO
Denver,Colorado
Summary
Record of success in managing operations, training staff, implementing marketing strategies, and driving sales growth. Seeking a great opportunity to utilize my skills and expertise in a dynamic restaurant environment.
Dedicated and experienced Marketing/Floor Manager and Lead Server Trainer with a prover track.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Agent & curbside/Skycap
SKYCAP, SP+ PLUS CORP., Inc. with SORT, LLC for UNITED AIRLINES
08.2018 - Current
- Responsible for Greeting Clients, efficiently following up with their reservations to check in passenger and ticketing. (VIP Travel Assistance)
Events Coordinator & Tour Management (PT)
RUN ITALY, LTD.
01.2011 - 01.2020
- Planning and coordinating tour events & reservations for tour payment distribution for bills and services rendered on tours
- Detailed budget compliance
- Manage and support marathon runners during and after their races
- Manage daily schedule including Reservations, Bus group travels
- Developed social media sales and marketing campaigns
- Designed customer satisfaction parameters and ensured satisfied clients
- Responsible for petty cash management administration & clerical, and catering reservations, seminar setups (running clinics) and awards ceremony pickup & drop off, Taxi transfers, Tour tickets, Hotel accommodations
- Manage accounting & invoicing
Marketing/Floor Manager & Lead Server, Trainer
AVOCADO GRILL
03.2010 - 07.2018
- Special events scheduler and floor planning
- Trained and scheduled staff
- Developed effective marketing strategies
- Directed and motivated staff on a daily basis resulting in gain in employee productivity and increased sales > 45%
- Coordinated and launched marketing strategies in collaboration with the California Avocado Commissioners' Department, increased California Avocado sales by more than 20%.
- Coordinated LeeAnn Rimes and Brian White Grand Opening promotional event
- Supervised 15+ staff members: Bartenders, Cashiers and Wait Staff
- Filled in for Staff as a working Manager
- Tracked and calculated sales, profit, and loss margins to monitor marketing strategy goals.
- Proficient in POS systems and dealings in cash
- Managed inventory control
Customer Service Agent & curbside/Skycap
SKYCAP, PROSPECT AIRLINE SERVICES, Inc. for FRONTIER AIRLINES
07.2015 - 11.2016
- Responsible for Guest Relations, Greeting Clients, efficiently following up with their reservations to check in passenger and ticketing
Customer Service Agent (PT)
FRONTIER AIRLINES
07.2003 - 04.2015
- Greeting Clients, efficiently following up with their reservations and ticketing and Navitaire computer programs
- When working at ticket counter Actively 'up-selling' clients to generate additional company revenues
Education
Bachelor of Fine Art - Minor in Communications
Metropolitan State College of Denver
ColoradoProject Management (PMP) - Masters level courses
Jones International University
Centennial, ColoradoSkills
- Strong leadership and team management
- Excellent communication and interpersonal abilities
- Skilled in developing and implementing marketing strategies
- Experienced in training
- Ability to prioritize and multitask
- Detail oriented
- Customer Service
Certification
State of Colorado Medical Badge
Accomplishments
- US Citizen
- Fluent in Greek and English
- Chosen 1 of 200 applicants to exhibit in a juried Art Show 'Emmanuel Gallery'
- Placed 1st and 3rd Colorado State Art Exhibition
- Marketing Internship at NBC-TV
- Developed a bilingual computer program in Chinese for Denver Public secondary schools
- Events Coordinator, Tour Management /PMP Internship at AthensMarathon.com
Interests
- Domestic and international travel and enjoy a variety of civic, social and physical activities
References
References available upon request.
Timeline
Customer Service Agent & curbside/Skycap
SKYCAP, SP+ PLUS CORP., Inc. with SORT, LLC for UNITED AIRLINES
08.2018 - Current
Customer Service Agent & curbside/Skycap
SKYCAP, PROSPECT AIRLINE SERVICES, Inc. for FRONTIER AIRLINES
07.2015 - 11.2016
Events Coordinator & Tour Management (PT)
RUN ITALY, LTD.
01.2011 - 01.2020
Marketing/Floor Manager & Lead Server, Trainer
AVOCADO GRILL
03.2010 - 07.2018
Customer Service Agent (PT)
FRONTIER AIRLINES
07.2003 - 04.2015
State of Colorado Medical Badge
Bachelor of Fine Art - Minor in Communications
Metropolitan State College of Denver
Project Management (PMP) - Masters level courses
Jones International University
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