Vassil Nikolov

Hilton Worldwide Hotels Nikolais Roof

09.1999 - Current

Provided excellent customer service in fast-paced dining environment.
Assisted in food and beverage preparation to ensure timely service.
Maintained cleanliness and organization of dining area for optimal guest experience.
Collaborated with kitchen staff to streamline order delivery processes.
Adapted quickly to changing menus and special requests from customers.
Supported team members during peak hours to enhance overall efficiency.
Engaged with guests to gather feedback and improve service quality.
Learned safety protocols and sanitation standards to promote a safe dining environment.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.