Vasthi Derelus
Receptionist
Fort Lauderdale,FL
Summary
Motivated Hostel Manager offering background marketing, planning and coordinating hostel accommodation services. Well-versed in developing marketing strategies, administering budgets and periodically inspecting facilities. Familiar with hostel and hotel management practices paired with proficiency in Excel. Accommodating and helpful professional focused on providing utmost customer service by adapting to challenges and providing hands-on management techniques.
Overview
2
2
years of professional experience
5
5
Languages
Work History
Hostel Manager
La Ballena Backpacker Hostel
02.2023 - 11.2023
- Held daily meetings with front desk and housekeeping personnel to discuss arrivals, departures, special requests from guests and operational challenges.
- Created and applied marketing strategies to promote hostel's services and amenities.
- Oversaw reservations received from direct calls and provided room availability information to travel sites such as Expedia.
- Monitored employee performance and conducted regular evaluations to help improve customer service, boosting overall satisfaction rating to above 90%.
- Communicated with customers to address complaints, find solutions to problems and welcome guests into facility.
Receptionist
Ganesh Village
01.2022 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Assisted with onboarding new clients and securing paperwork completion.
Education
High School Diploma -
College Classic
Saint Marc, Haiti 05.2001 -
Skills
Property Maintenance
Revenue Generation
Guest Relations Management
Social Media Promotion
Timeline
Hostel Manager
La Ballena Backpacker Hostel
02.2023 - 11.2023
Receptionist
Ganesh Village
01.2022 - 02.2023
High School Diploma -
College Classic
05.2001 -