Vasthi Laurore Shuler
Largo,FL
Summary
Developed skills in fast-paced healthcare environment, excelling in team leadership and patient care coordination. Transitioning into new field, utilizing strengths in organization and effective communication. Focused on applying these skills to deliver value in new professional setting.
Bringing organized and compassionate approach, combined with strong problem-solving abilities and positive attitude. Knowledge of patient care procedures and medical office operations, leveraging skills in scheduling and team coordination. Dedicated to achieving high standards of patient care and operational efficiency.
Diligent Medical Assistant supervisor with solid background in medical assistance and supervisory roles. Effectively managed clinical operations and supported staff development, ensuring high-quality patient care. Demonstrated strong leadership and organizational skills in coordinating team efforts and maintaining efficient workflows.
Overview
22
22
years of professional experience
Work History
Medical Assistant Supervisor
Directions for Living
11.2024 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Assisted with regulatory issues such as compliance.
- Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
- Enhanced team morale and reduced turnover through development of comprehensive staff recognition program.
- Developed and maintained comprehensive policy and procedures manual, ensuring all staff were informed of office protocols.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Certified Medical Administrative Assistant
Grady Memorial Hospital
08.2023 - Current
- Obtained and documented patient medical history, vital signs and current co0mplaints at intake.0i0n0i0n0g0 0a0 0c0l0e0a0n0 0a0n0d0 0s0a0f00
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered medications to alleviate patient symptoms.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Lead Medical Assistant/Administrative Assistant
Everside Healthcare
04.2019 - 12.2022
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- concerns, answering questions, and providing exceptional customer service.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Lead Reserch Phlebotomist II
EMORY UNIVERSITY ROLLINS SCHOOL OF PUBLIC HEALTH, PRISM
04.2008 - 08.2017
- Maintains medical laboratory equipment performance by establishing quality standards; developing operations, quality and troubleshooting procedures and ensuring staff compliance
- Maintains medical laboratory supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Make adjustments in policy and procedures; generating reports and maintaining records
- Maintains medical laboratory information system by identifying information needs and problems; recommending improvements; training employees and maintaining security and confidentiality
- Maintains medical laboratory staff results by counseling and discipline employees; planning, monitoring and appraising job results
- Maintains professional and technical knowledge by attending educational workshops
- Resolves problems by consulting laboratory manages, health care professionals and attending meetings
- Contributes to team effort by accomplishing related results as needed
- Certified Phlebotomy Teacher
- Supervisor over lab staff and scheduling to ensure Good Clinical Practice.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
Certified Phlebotomist Technician
CENTER SPRING MD
06.2015 - 03.2017
- Telephone triage, phone nursing, rooming patients
- Performed a variety of injections and IV therapy and IV therapy, phlebotomy, EKGs
- Scheduled referrals/procedures, patient discharges
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified patients' identification for proper sample collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Used personal protective equipment correctly to protect coworkers and patients.
- Upheld strict adherence to HIPAA regulations, maintaining the confidentiality of sensitive patient information at all times.
Medical Assistant
EMORY HEALTHCARE
10.2014 - 06.2016
- EMR, patient triage, front desk check-in, insurance verifications, patient referrals, scheduled patients
- Obtained vital signs, phlebotomy, medication refills
- Organized and maintained medical records, laboratory requisitions and clinical documentation
- Downloaded durable medical results obtained from sleep study equipment
- Performed weekly and monthly supply inventories
- Prepared patient rooms for medical procedures
Medical Assistant
DR. FRED ALTMAN MD
04.2011 - 09.2014
- EMR, patient triage, insurance verifications, patient referrals, scheduled patients
- Obtained vital signs, EKG, Coumadin adjustments, medication refills
- Patient education, administered injections, performed phlebotomies
- Laboratory requisitions, clinical documentation
Lead Patient Clinical Associate
UNIVERSITY OF MIAMI
01.2003 - 08.2010
- Supervises proper utilization and servicing of the GCRC’s centrifuge, blood glucose analyzer, glucose finger stick, meter, refrigerators, freezer equipment and laboratory procedures
- Obtain consent forms from research subject Principal Investigator (PI)
- Perform psychosocial interviews
- Participant Recruitment
- Collected specimens of bodily fluids and tissues for laboratory testing
- Keep record of patient’s/ research subject interactions or services, record details of inquiries, complaints or comments, as well as action taken
- Perform blood work, spin and separation, ship and store for numerous types of specimen samples
- Reports pertinent results of clinical findings to physicians and Principal Investigator (PI)
- Maintain medical supply inventory daily
- Liaison between GCRC personnel, study participants, investigators or their study personnel representatives
- Conduct training related to certain medical studies
- Performed on-site monitored visits as required by the study or GCRC sponsors
- Pharmaceutical research studies
- Prepare and update SOP
Education
North Miami High School
North Miami, FLMedical Assistant -
National School of Health
06.1984
Skills
- Clinical leadership
- Administrative support
- BLS certification
- Multitasking and organization
- Healthcare software proficiency
- Staff training and development
- Medical coding
- Inventory and supply management
- Medical terminology knowledge
- Office management
- Insurance verification and billing
- Microsoft Word
- HIPAA compliance
- Microsoft Excel
- Microsoft outlook
- Healthcare compliance
Timeline
Medical Assistant Supervisor
Directions for Living
11.2024 - Current
Certified Medical Administrative Assistant
Grady Memorial Hospital
08.2023 - Current
Lead Medical Assistant/Administrative Assistant
Everside Healthcare
04.2019 - 12.2022
Certified Phlebotomist Technician
CENTER SPRING MD
06.2015 - 03.2017
Medical Assistant
EMORY HEALTHCARE
10.2014 - 06.2016
Medical Assistant
DR. FRED ALTMAN MD
04.2011 - 09.2014
Lead Reserch Phlebotomist II
EMORY UNIVERSITY ROLLINS SCHOOL OF PUBLIC HEALTH, PRISM
04.2008 - 08.2017
Lead Patient Clinical Associate
UNIVERSITY OF MIAMI
01.2003 - 08.2010
North Miami High School
Medical Assistant -
National School of Health
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