VASTI BREWER

Intelligence Analyst and Logistics Planner with extensive background in information analysis, operational planning, and coordination of personnel, equipment, and mission support activities.

Operations & Administrative Support

• Supported daily operations for organizations of up to 70+ personnel, managing workflow, documentation, reports, and information tracking.
• Assisted in the coordination of large-scale movements involving hundreds of personnel and significant equipment shipments.

Customer Service & Communication

• Served as a primary point of contact across multiple teams, relaying information clearly, professionally, and promptly.
• Provided calm, reliable support during time-sensitive operations requiring strong communication skills and attention to detail.

Training & Team Leadership

• Trained and mentored new personnel across multiple job roles, providing instruction, feedback, and hands-on support.
• Led small teams of 5–6 individuals, assigning tasks, ensuring completeness, and promoting a positive work environment.

Operations & Administrative Support

• Provided comprehensive front-office coordination, overseeing the calendar by organizing and confirming all appointments and professional conference calls.
• Utilized QuickBooks to process and generate accurate client invoices and supported account health through necessary collections management.
• Oversaw the confidential mailing of all finalized client tax documentation.

Customer Service & Communication

• Facilitated seamless communication by managing incoming calls, recording precise messages, and efficiently routing information to bookkeepers.
• Maintained a professional and welcoming reception environment.

Training

• Delivered essential onboarding training for new temporary staff during peak tax season, covering phone systems, client file protocols, and firm etiquette.

Operations & Administrative Support

• Directed customer flow and managed inquiries, enhancing visitor navigation and providing accurate, timely product and service information.
• Executed all return transactions, including processing refunds and store credit, while consistently upholding company financial protocols.
• Ensured the accurate and timely setup and removal of all regular price and promotional signage to maintain pricing integrity across the sales floor.

Customer Service & Communication

• Maintained efficient and professional communication by operating a multi-line phone system to transfer calls and take precise messages.
• Ensured a high standard of store appearance and organization, contributing to a positive and safe shopping environment.

Training & Team Leadership

• Trained and mentored new staff members, accelerating their proficiency in company policies and daily operations.
• Collaborated with Team Leads on strategic projects, including the installation of new planograms and seasonal store layouts.