VASTI CRUZ
Plainfield,IL
Summary
Accomplished Manager with a proven track record at HMC, enhancing customer satisfaction and streamlining operations. Expert in team leadership and complex problem-solving, significantly improving store performance. Skilled in bilingual communication and multitasking, adept at fostering staff development and driving business growth through strategic planning and targeted promotions.
Overview
8
8
years of professional experience
Work History
Manager
HMC
12.2018 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Manager
Snips Snips
02.2017 - 12.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Lead Teller
US Bank
06.2016 - 02.2017
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Introduced customers to other bank team members to help meet financial needs.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
- Developed rapport with clientele by delivering personalized services that addressed specific financial needs.
- Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.
Education
Associate of Arts - Business/Psychology
Joliet Junior College
Joliet, ILHigh School Diploma -
Plainfield High School Central Campus
Plainfield, IL05.2013
Skills
- Bilingual
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Customer Service
- Adaptability and Flexibility
Computer Skills
Proficient in Excel, and Microsoft.
Languages
Spanish
Native or Bilingual
Timeline
Manager
HMC
12.2018 - Current
Assistant Manager
Snips Snips
02.2017 - 12.2018
Lead Teller
US Bank
06.2016 - 02.2017
Associate of Arts - Business/Psychology
Joliet Junior College
High School Diploma -
Plainfield High School Central Campus
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