VASTI SANCHEZ

• Manages all aspects of the registration and admissions process.
• Responsible for answering incoming calls, gathering referral information.
• Planned and participated in off-site and on-site client events and activities.
• Verifying insurance coverage.

Scheduling clients’ appointments.

• Increased family stability by providing crisis intervention and connecting them to appropriate community supports.
• Documented data and completed accurate updates to case records.

• Handling many inbound and outbound calls to and from customers
• Receiving calls from customers answering questions or addressing any concerns they may
  have.
• Listening to customers’ needs or issues and providing helpful solutions to their problems.
• Management and resolve customer complaints.
  Provide product and service information to customers.
• Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
• Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.

• Ensuring that patients receive the care they need and that they understand their medical condition, medications, and other instructions
• Coordinate patient-care services; reduce costs by reducing duplication of services
• Answering telephone calls using courteous protocol and takes messages as appropriate
• Ensuring patient's benefit period is correct and patient events are input into HHA EXCHANGE systems.

• Provide recommendations/input to training, product development, support, sales to improve customer satisfaction
• Provides marketing knowledge use case development and assists with presentation decks
• Has worked in a high-energy, fast-paced environment and collaborated with other functions to achieve results as a high-performing, interdependent team
• Build long-lasting partnerships with other Sales Reps and management to improve systems and processes
• Provide customer satisfaction reporting to Managers.

• Consistently met performance benchmarks in all areas (speed, accuracy and volume)
• Lead employee for new rep training and became a mentor and trainer of both new and established employees.

• Promptly responded to general inquiries from customers and sales representatives
• Resolved service issues and shared benefits of additional services
• Maintained and increased personal knowledge of all service options, product specifications and policies
• Cross trained and provided back-up for other customer service representatives when needed.

• Assisted customers with purchases, returns opening lines of credit with store and card payments
• Answered phone inquiries and helped with pricing disputes and adjustments.