Vasti Vences

Handle all financial responsibilities for various communities. And commercial.

charge of the rent payment process, identify delinquencies, initiate collection procedures, handle deposit accounting,

navigate Accounting Month End

process to ensure that all financial information is submitted to the accounting department on time.

Rent –

• Manage the collection and distribution of rent payments, ensuring timely and accurate processing,

maintaining detailed records, and addressing any

DQ – Delinquency

• Manage community delinquencies by maintaining detailed notes for files with variances.

AME – Accounting Month End

• Review GPR (General Price Rent) and have a full understanding of the Pre AME (Pre-Accounting Month End) and

Final AME (Accounting Month End) process.

• Completes relevant operational, financial and compliance administrative tasks including routine weekly and monthly reporting and ensures property data is accurate.
• Distribute invoices for payments due and monitor these to ensure that payments are made on time. For those

that are not, begin the steps for collecting late payments.

• Be aware of the budgeted strategy, occupancy goals, and market changes on an ongoing basis.
• Approve and submit invoices to the corporate office on a timely basis per policy.

DA – Deposit Accounting

• Conduct Deposit Accounting procedures upon move-out, meticulously reviewing each resident's security
• deposit, deducting any outstanding charges, and promptly refunding the balance or issuing an invoice if
• charges exceed the deposit amount all while staying in strict compliance with local/state laws and maintaining precise ledger accuracy.

Collections

• Initiate and manage collection procedures to secure outstanding payments from delinquent accounts, utilizing

tact and persistence to negotiate payment arrangements.

• Cover the Community Manager responsibilities in his or her absence ensuring work is organized and executed.
• Actively seek interaction and contact with residents to proactively seek to improve the front of house service delivery anticipating and exceeding resident expectations.
• Promote resident satisfaction and retention by monitoring resident feedback including online reviews and responding to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues.
• Assists and supports the Community Manager with communications, assessment and development of team members.
• Monitor payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams.
• Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. Processes invoices from commercial, vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.
• Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
• Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
• Complete relevant operational, financial and compliance administrative tasks including routine weekly and monthly reporting and ensures property data is accurate.
• Support resident event management within the community.
• Undertake marketing and leasing activities including viewings, following up on enquiries and sales conversions.
• Develop and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
• Stay informed about current market and competitor conditions.
• Assists with summer community preparations, including move-in and move-out processes.
• Assists the Community Manager to ensure the property meets necessary Health and Safety requirements, monitors incident reporting system and completes compliance activities in line with the Company’s policies and procedures.
• Works with the Community Manager in the preparation of the annual budget and monthly management accounts.

• Multi- Site Assistant Community Manager help manage Boynton Beach and Royal Palm apartment communities to achieve maximum pre-determined marketing results, implement company policies in leasing, accounting, maintenance, resident relations and management reports.
• responsible for ensuring the efficient operation of the property under the direction of the Community Manager (able to assume responsibility for the property in the Community Manager's absence). Supervise accounting month-end procedures delinquent legal proceedings and collection’s accounts under 2% Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
• Worked closely with customers to understand needs and resolve diverse issues.
• Oversee daily operations, maintenance and administration of properties.

• Maintain resident ledgers posting rent processing final account statements. Initiate all necessary lease violations rent late notices, and evictions as needed.
• Build relationships with residents through courteous and timely response to needs and concerns. Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and
  taking appropriate action to resolve and address service issues.
• Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.

• Collect and secure rental payments
• Prepare accounting records and reports, including deposit accounting and monthly closeout
• Deliver late rent letters and notices to vacate, and contact those who have unpaid/owed rent
• Assist in the eviction process and follow policies for local municipalities in a timely manner
• Ensures excellent customer service to all residents and prospects
• Assist the Property Manager in various tasks as needed
• Achieves high resident retention and leasing expectations

• Helps with Leads rent collection, renewals, may involve lease termination and legal action if necessary.
• Assist in managing the property’s budget by making sound fiscal decisions to increase the net operating income of the community. Inspecting apartments during move-in and move outs, walking apartments and the community as needed. Fill the role of acting Property Manager when the Property Manager is absent.
• Assist prospects in qualifying for an apartment home by collecting appropriate information and initiating background checks. Ensure apartments are prepared for move-in. Deliver unmatched service to residents to exceed their expectations, while maintaining resident retention. You will also use your attention to detail, planning and organizing skills to perform required office activities and coordinate paperwork related to apartment home rentals.

• Connect with prospective residents through phone calls, appointments and follow-ups.
• Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features. Guiding new residents through each step completing and verifying new leases applications and sharing with applicants.
• Keep accurate records of prospective and current residents, as well as rent and inventory. Handle transactions like accepting rent and deposits and move-ins and move-outs Identify and resolve any apartment issues that arise.
• Tracked all leads and followed up with interested parties.
• Escalated critical issues to property manager to ensure immediately resolution.

• Assistant Property Manager
  Processed and renewed leases while following all compliance procedures Kept up with maintenance staff to stay on top of turning and preparing units for new tenants Stayed on top of daily and weekly reports needed for corporate office Posted notices and stayed in contact with residents in regards to late rents Handled unit and property inspections for Corporate and State Audits Send out 120,90,60,45,30
• Renewal letters to residents keep up current renewals Post rents on (One Site system) and worked on delinquency Develop superior Tenant/Client relations.
• Helped maintain prospects who visited apartment complex Generated leases for new tenants as well as renewal tenant Marketed surrounding areas for upcoming specials and vacancies Completed all daily reports on time for Corporate office, Rented apartments at two separate tax–credit locations.