Vasu Jagadeesan

Rich background in technology leadership, with expertise across CRM, AI/ML, and Analytics in both on-premise and cloud environments. Acquired global technology consulting and enterprise software strategy experience working with leading product and global systems integrators in North America and India. Proficient in product management, practice management, technology consulting, program management, customer success, and account management, Passionate builder and people leader, having built and led large global enterprise software practices. Global experience with clients across the US, Europe, and Asia. Strong leader, team player, communicator, and technology evangelist.

At a world-leading company in eCommerce, cloud computing, and digital streaming, defined the next generation employee support platform powered by AI/ML and Analytics, and was instrumental in authoring the project's PRFAQ document. Led the Go-to-Market (GTM) activities for the launch of an AI-powered proactive risk discovery tool across the organization. Responsible for establishing the vision for a sustainability product utilizing computer vision and machine learning technologies.

Key role in the product development of a healthcare application for the payer space, utilizing the Salesforce platform. Led the conceptualization and creation of a preventive care product, collaborating with an industry leader to finalize the product specifications. The product was completed and successfully launched within a year. It was later made available as a standalone solution on Salesforce's App Exchange.

Led a challenging deployment of Salesforce Service Cloud and Communities for a prominent US DTH Satellite Service Provider. The project involved complex customizations and numerous integrations for 20,000 users, and included a bespoke Android Field Service Application for over 8,000 representatives. The project had a high degree of complexity due to user volumes and integrations, At peak, the team was 100+ members with an 80:20 offshore-on-site ratio.

At a leading healthcare company in the payer space, spearheaded a comprehensive customer transformation journey. This involved the deployment of Salesforce's Sales and Service Cloud, enabling complex order management and analytical capabilities. He also assisted the client in setting up a Salesforce Centre of Excellence to ensure adherence to best practices. This complex, $10 million project employed a hybrid agile delivery model with diverse on-site and off-site teams.

For a US midsize enterprise software consulting company focused on Oracle and Salesforce technologies, established and scaled  the consulting practice at offshore in India from 0 to 100+ consultants and an annual revenue run rate of $5 million+ USD per year, servicing clients in North America, India and the Middle East. Responsible for country P&L, business development, practice management, delivery management and alliances.

Co-founded and bootstrapped an education start-up in India to build world class digital content for middle schools. Hired teachers and educators to build world class digital content for science, math, history and geography with a focus on making learning engaging and interactive. Exited the business after 2 years due to revenue challenges. 

Responsibilities across these positions have varied, encompassing product management, program management, account management, practice management, business development, alliances, customer success, and IT strategy consulting. Experience building teams ground up with a focus on establishing a high performance culture.