Summary
Overview
Work History
Education
Skills
Timeline
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Vasu Patel

Orlando

Summary

Results-driven Technical Support Engineer at Informatica with expertise in troubleshooting and debugging. Proven ability to enhance system performance and streamline processes using AWS and JIRA. Strong analytical thinker and mentor, dedicated to resolving complex issues and improving user experiences through effective communication and technical assistance.


Overview

5
5
years of professional experience

Work History

Technical Support Engineer

Informatica
03.2022 - Current
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Performed root cause analysis of reported issues to enact corrections.
  • Met with team personnel to share details of discovered issues and recurrent custom complaints.
  • Documented faults and bugs for referral to development staff for use in updates.
  • Monitored system performance to identify potential issues.
  • Configured and tested new software and hardware.
  • Tested new software and hardware prior to deployment.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Intern Front End Developer

Tatum Games
01.2020 - 01.2021
  • Analyzed problems and worked with teams to develop solutions.
  • Explored new technologies and approaches to streamline processes.
  • Wrote custom HTML and JavaScript for existing websites.
  • Shadowed developers to learn key details about job duties and tasks.
  • Developed testing code for web-based applications.
  • Attended development programs to gain competencies and boost skills set.
  • Developed user interfaces with modern JavaScript frameworks, HTML5, and CSS3.
  • Planned and engineered RESTful web services to manipulate dynamic datasets.

Education

Bachelor of Science - Information Technology

Florida International University
Miami, FL
01-2022

Skills

  • Debugging
  • Application installations
  • Training and mentoring
  • Software debugging
  • Analytical thinking
  • Troubleshooting and diagnosis
  • Escalation support
  • JIRA systems
  • AWS
  • Microsoft Azure
  • JavaScript
  • Ticket management

Timeline

Technical Support Engineer

Informatica
03.2022 - Current

Intern Front End Developer

Tatum Games
01.2020 - 01.2021

Bachelor of Science - Information Technology

Florida International University

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Vasu Patel