Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Work Availability
Quote
Timeline
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Vasuda Verma

Vasuda Verma

Houston,TX

Summary

Senior Change Management and Learning and Development (L&D) Leader who integrates analytics with the skills of people management to elicit employee engagement and drive business performance. Promotes thought leadership and change management throughout the organization. Focused on aligning L&D functions to larger organizational strategy through capabilities, digital thinking and optimizing learning technologies.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Manager of Learning, Development & Change

Accenture
Houston, TX
06.2021 - Current
  • Currently leads results-driven team of 50+ change managers, communication managers, content developers, instructional designers and graphic designers focused on supporting Organization Change Management (OCM) and Learning & Development (L&D) programs serving over 36 clients across the US in Oil & Gas, Consumer Goods & Services and Financial Services industries.
  • Facilitated brainstorming sessions to reinvent and activate organization's future state change strategy, change experience, leadership capabilities, and new ways of working. Led the OCM team to manage stakeholder engagement, conduct training needs analysis and design an appropriate enterprise-wide change strategy for platform implementations (SAP S/4 Hana, Oracle Cloud, Workday, and Salesforce) impacting 30000+ end users across the globe.
  • Oversaw the planning and strategizing of L&D and OCM programs, ensuring proper execution at all levels of the cross functional teams.
  • Led the OCM Tower for a complete ERP Transformation (Oracle Cloud + Salesforce + Zuora) program for 2,400 West Coast employees aligned to Asset Management, and 400 global employees aligned to Financial Reporting and Planning. Collaborated with stakeholders and subject matter experts to optimize employee experience, using WalkMe, Trivie and 30-day challenges to improve engagement and adoption.
  • Managed the development of an end-to-end 70:20:10 blended training solution to deploy Finance, Supply Chain, and Order to Cash training across multiple locations. Implemented this technical training program that increased first-time quality and reduced system errors by 25% within 6 months.
  • Worked collaboratively with executive leadership to ensure consistency and alignment with program's objectives, budgets and overall vision.
  • Promoted digital .thinking to drive enhancements and innovation to existing development programs and technology platforms.
  • Established and strengthen relationships with vendors for continuous optimization of training strategies such as localization, translations, voiceover, graphics etc.
  • Evaluated processes, programs and learning methodologies for opportunities to increase effectiveness and efficiency of development and delivery to improve learning outcomes and demonstrate a return on investment. Achieved a training assessment score of 4.8 on a scale of 1 to 5, with 92% of users completing trainings with 80% or higher score.
  • Well versed with Avatar-based videos using Synthesia, Learning Management Systems (LMSs) such as SAP Successfactors, Oracle Learning, Docebo, SumTotal, and Learning Experience Platforms (LXPs) such as Degreed, SkyHive, Trivie, EdCast etc.

Manager of Learning, Development & Change

Accenture
Houston, TX
06.2018 - 05.2021
  • Directed and managed a team of 24 resources across three countries (Argentina, India, USA) to deliver over 855 training products, impacting a total of 2200 employees.
  • Charged with leading a team in designing and building an internal and client-facing Cloud-First learning organization from the ground up for a high-tech firm~3200 employees.
  • Launched 2 major training programs within first 6 months with successful results. Worked directly with high-profile companies across North America to design and implement Supply Chain and Finance related learning strategies to increase efficiencies of processes.
  • Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
  • Customized Azure DevOps interface for efficient tracking of 300+ training products, while creating role-based curricula for high-impacted roles within different departments mapped to the user stories in Azure DevOps.
  • Developed comprehensive change strategies and managed the development of associated change deliverables such as vision for change, stakeholder engagement, change impact assessment, training planning and execution, communications planning and execution, readiness and adoption assessment, and sustainability.
  • Designed and implemented onboarding and advanced skills training for Account Payable Managers, Financial Planners and Reporting Analysts, as well as Channel Account Managers, resulting in a 40% increase in their efficiency and productivity within 8 months of implementing the program.
  • Managed the development of learning products including Virtual instructor Led training, Knowledge Builder eLearning, infographics, skill-building eLearning, Practice simulations and quick reference guides.
  • Conducted discovery workshops with clients to create critical KPIs for measuring success for the change and learning programs. Created innovative scorecard to measure readiness and adoption, using Transformation GPS and Change Management Platform to monitor progress and ensure change activities meet client's expectations.

Learning, Development & Change Consultant

Accenture
GURUGRAM, HARYANA
06.2014 - 05.2018
  • Advanced through positions of increased accountability for staff education and performance improvement based on consistently exceeding goals and expectations with this non-profit pediatric health system; ~5K employees.
  • Spearhead Life Sciences and business enterprise-wide application learning and development solutions. Directed training and implementation teams of 12 members serving more than 5000 clinical and non-clinical employees. Involved in managing $3.8 M budget for resource costs.
  • Built leadership and employee development curriculum of 66 learning hours for more than 3000 employees.
  • Reported on ROI based on pre- and post-training behaviors, metrics and skills assessments.
  • Met organizational objectives, strengthened teams and increased individual employee productivity by designing customized training courses using variety of authoring tools.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Developed surveys to identify training needs based on projected production processes and changes.

Learning and Change Analyst

Accenture
GURUGRAM, HARYANA
10.2011 - 05.2014
  • Created engaging learning activities and compelling course content.
    Worked with subject matter experts to identify the target audience's training needs.
  • Visualized instructional graphics, the user interface, and the finished product.
  • Analyzed and applied trends and best practices in learning technologies and instructional design.
  • Created supporting material/media (audio, video, simulations, role-plays, games, etc.)
  • Devised modes of assessment, such as tests or quizzes, to measure the effectiveness of the training.
  • Created supply chain training, project services training and cyber security training materials.
  • Delivered training materials for platform implementation training including SAP, Oracle, Salesforce, Microsoft Dynamics, and nCino.

Instructional Designer

NIIT
Gurugram, Haryana
02.2010 - 09.2011
  • Created curricula, research topics and conceptualized course format, subject matter and presentation.
  • Planned and monitored implementation of technology-based learning programs.
  • Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
  • Designed instructor-led training, web-based training, quick reference guides, job aids, simulations, videos, infographics for variety of L&D initiatives.

Escalation Engineer

Convergys India Services
Gurugram, Haryana
08.2008 - 02.2010
  • Configured hardware, devices, and software to set up work stations for employees.
  • Offered assistance in implementing and developing training programs.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Monitored system performance to identify potential issues related to Windows operating system.

Education

Bachelor of Science - Electrical, Electronics And Communications Engineering

Dr. MGR Educational And Research Institute
Chennai, Tamil Nadu
05.2008

Skills

  • Learning Needs Assessment
  • Learning & Development
  • Learning Content Design & Development
  • Learning Strategy
  • Employee Engagement and Development
  • Experiential Learning Programs
  • Innovative Thinker
  • Strategic Planning
  • Change Management
  • Change Management Strategy
  • Data Analysis
  • Expert Communicator
  • Collaborative Leadership
  • Stakeholder Management
  • Readiness and Adoption
  • Change Impact Assessment
  • Client Relationship Management
  • Project Management

Accomplishments

Established Cloud First Center of Excellence (CoE) Learning Academy: Set up a Cloud First CoE with 100+ change management assets such as Playbooks, Practitioner Guides, Strategies and Roadmaps, trained 85 experts, provided coaching to enable them to get certified on multiple cloud platforms, and successfully delivered multiple cloud-first projects, reducing the overall development effort by 20%.

Leveraged Modern Learning Technologies: Leveraged SkyHive's labor market intelligence to proactively address future skill requirements, enhance workforce capabilities, make informed decisions, and foster a culture of continuous learning. Drove organizational success by aligning talent strategies with market demands and positioning the organization for sustained growth through reduction in recruitment costs by up to 25%, and training costs by 15% due to more targeted hiring and training efforts.

Designed Effective Training Programs: Enhanced productivity and efficiency of employees by managing the development and delivery of comprehensive training programs on SAP S4 Hana, Oracle Cloud, and Salesforce. This led to 30% increase in productivity for 15,000 employees across the globe, streamlined workflows, and improved efficiency in various functions such as finance, HR, supply chain, sales, and customer relationship management.

Directed Impactful Organizational Change Management Initiatives: Directed several change management initiatives by minimizing resistance and increasing buy-in. Designed a global rollout change plan with next generation change interventions, including change impact assessment, stakeholder analysis, persona development, journey mapping, and development of a relevant learning and new skilling strategy, resulting in a 30% increase in successful change adoption for over 12 programs in 2 years.

Established DEI Practice : Built an 18-member Diversity, Equity, and Inclusion (DEI) group in North America from ground up for 550+ employees in Capability Network to create an inclusive and equitable workplace that embraces diversity. Led campaigns to promote representation from various backgrounds, addressing systemic biases, fostering cultural competence, and ensuring equal opportunities for growth and success. Deployed 25 training sessions in FY 22 for 550 employees on topics such as Mental Wellness, Eradicating Unconscious Bias, Race & Ethnicity Awareness Training. Introduced Discussion Groups Promoting LGBTQ+ and Transgender Equality, resulting the increase of DEI engagement score from 3.5 to 4.6.

Certification

  • Workday HCM Consulting Core
  • SkyHive Demonstrator
  • WalkMe
  • Transformation Change Architect


Work Availability

monday
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saturday
sunday
morning
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evening
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Quote

All it takes is faith, trust, and a little bit of pixie dust.
Peter Pan

Timeline

Senior Manager of Learning, Development & Change

Accenture
06.2021 - Current

Manager of Learning, Development & Change

Accenture
06.2018 - 05.2021

Learning, Development & Change Consultant

Accenture
06.2014 - 05.2018

Learning and Change Analyst

Accenture
10.2011 - 05.2014

Instructional Designer

NIIT
02.2010 - 09.2011

Escalation Engineer

Convergys India Services
08.2008 - 02.2010

Bachelor of Science - Electrical, Electronics And Communications Engineering

Dr. MGR Educational And Research Institute

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Vasuda Verma