Vatasha Maxwell
St. Petersburg,US
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, telephonic care management and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
27
27
years of professional experience
Work History
Nurse Coach
CareCentrix, Inc
06.2019 - 05.2024
- Engage with Medicaid, Medicare and Commerical insured patients and healthcare providers to optimize care plans and reduce hospital admissions.
- Manage Post-Acute Care patients' transition from acute care settings to home through telephonic outreach.
- Educate patient, families and caregivers on chronic disease, treatment options, disease process, and management and lifestyle options.
- Provided emotional support to patients'' family members during telephonic outreach, strengthening overall trust in the healthcare team.
- Review discharge instruction with patient or caregiver.
- Review medication to help understand possible side effect or drug interactions.
- Assist with scheduling patient post-discharge follow up appointment with primary care physician.
- Perform patient assessments, coordinate with home health agencies, durable medical equipments company and physicians, and act as a clinical resource.
- Document all interactions, guidance and interventions in medical records platform.
- Participate and contribute to ongoing case rounds and quality assessment and improvement activities.
- Delivered high level of quality care to diverse populations.
- Set SMART Goal with patient or caregiver and assist patient with preferred outcome.
- Evaluated patient histories, complaints, and current symptoms.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Cares Manager, Telephonic Nurse
Humana, Inc
04.2012 - 06.2019
- Provide a variety of strategies and techniques to tephonically manage Medicare members' physical, environmental and psychosocial health needs.
- Identifies and resolves barriers that hinder effective care.
- Assist and ensure member is progressing towards desired outcome by continuously monitoring members' care through assessments and/or evaluations.
- Create care plan to document members' progress towards outcome.
- Make decisions using nursing judgement
- Use critical thinking skills to make decisions based on nursing judgement regarding interventions, work methods, and in ambiguous situations, while requiring minimal direction and receive guidance as needed.
- Monitor for HEDIS care gaps, assist with scheduling appointments with primary care physician for HEDIS gaps, and conduct follow-up calls to ensure that Member has been scheduled and seen.
Nurse Consultant Supervisor
Pinellas County Health Department
06.2009 - 04.2012
- Provide nursing assessment to all Healthy Start Federal Program participants through face-to-face contact primarily in home and assists participants with completing reproductive health plans.
- Developed strong relationships with community partners to expand available resources for patients requiring specialized care or assistance.
- Served as a liaison between patients, families, and healthcare providers to ensure seamless communication and understanding of treatment options.
- Evaluated the effectiveness of current nursing practices through regular audits, identifying areas for improvement and recommending changes accordingly.
- Contributed to the development of innovative care delivery models by participating in pilot programs aimed at enhancing patient satisfaction and reducing costs.
- Supervise Social Service Service Counselor, Senior Community Health Nurse and Pregnancy Testing LPN.
- Provide health education, STD/HIV Testing and counseling, and family planning services.
- Document all observations and services on appropriate forms.
- Collaborate with other team members, supervisor, and clinic staff.
Community Health Nurse
Pinellas County Health Department
11.2009 - 02.2010
- Provided case management services for high-risk populations such as pregnant women, infants, elderly individuals, and those with chronic illnesses or disabilities.
- Communicated with physicians and practitioners for patient care concerns to obtain orders and intervention protocols.
- Developed plan of care for patient reflecting collaboration with members of healthcare team.
- Served as a liaison between healthcare providers and patients'' families, facilitating communication and fostering trust.
Registered Nurse, Home Health Care
Mederi Caretenders
04.2009 - 06.2009
- Ensured optimal patient outcomes with diligent monitoring of vital signs and timely intervention for any changes.
- Maintained accurate and up-to-date documentation of patient progress, ensuring continuity of care between visits.
- Increased patient satisfaction by building trust through compassionate communication and active listening skills.
- Educated patients on self-care strategies, such as medication management, nutrition, and lifestyle changes, empowering them to take control of their health.
- Coordinated resources such as medical equipment rentals or community support services for patients in need, streamlining access to essential assistance options.
- Developed strong relationships with primary care providers to facilitate open communication and seamless care coordination.
- Administered medications as prescribed, achieving proper dosage and adherence to treatment plans.
- Reduced hospital readmission rates by providing thorough patient education on managing chronic conditions at home.
- Evaluated effectiveness of current treatment plans regularly, making adjustments as needed based on ongoing assessment data.
- Collaborated with interdisciplinary teams to coordinate comprehensive care for patients, resulting in improved overall health.
- Enhanced patient recovery by developing customized home care plans tailored to individual needs.
- Managed caseloads efficiently by prioritizing patient needs and organizing schedules accordingly.
- Conducted thorough assessments of patients'' physical, emotional, and psychological needs, leading to appropriate interventions and referrals when necessary.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
Pediatric Registered Nurse II
All Children's Hospital
07.2008 - 01.2009
- Collaborated with multi-disciplinary teams to assess holistic healthcare profiles of pediatric patients.
- Provided basic educational services to parents and guardians on topics such as child growth and development and special needs.
- Demonstrated excellent time management skills by prioritizing tasks and efficiently delegating responsibilities, ensuring all patients received timely care.
- Developed strong rapport with patients and families, fostering trust and confidence in the nursing team''s abilities.
- Monitored vital signs closely during procedures or treatments, intervening swiftly when necessary to maintain patient stability.
- Delivered high-quality patient care consistently, adhering to unit protocols and hospital policies while maintaining a professional demeanor under pressure.
- Maintained accurate documentation of patient progress, enabling informed decision-making among healthcare providers.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Pediatric Registered Nurse I
All Children's Hospital
05.2003 - 05.2006
- Collaborated with multi-disciplinary teams to assess holistic healthcare profiles of pediatric patients.
- Provided education to parents on proper home care techniques, minimizing hospital readmissions and promoting long-term wellbeing.
- Provided basic educational services to parents and guardians on topics such as child growth and development and special needs.
- Enhanced patient satisfaction through compassionate and empathetic communication with children and families.
- Maintained continuous growth of professional knowledge and competencies through ongoing education opportunities.
- Assessed pediatric patients'' growth and development, identifying potential issues early for timely intervention.
- Monitored vital signs closely during procedures or treatments, intervening swiftly when necessary to maintain patient stability.
- Delivered high-quality patient care consistently, adhering to unit protocols and hospital policies while maintaining a professional demeanor under pressure.
Licensed Practical Nurse
Egret Cove Rehabilitation Center
10.2001 - 04.2002
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with admissions, appointments, transfers, and discharges.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Comforted and counseled patients and families throughout care process.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for wounds, provided treatments, and assisted with procedures.
- Provided compassionate palliative care for terminally ill patients while supporting their emotional needs during end-of-life stages.
- Delivered culturally competent care that respected diverse patient populations'' unique values, beliefs, and traditions.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Obtained patient vital signs and input/output measurements from inpatients.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
Senior Clerk
Department of Children and Families
10.1997 - 08.2001
- Enhanced office efficiency by maintaining a clean, organized workspace for optimal productivity.
- Boosted customer satisfaction with prompt and accurate responses to inquiries via phone and email.
- Maintained confidentiality of sensitive information through proper storage and disposal of documents in accordance with company policies.
- Expedited report generation by meticulously proofreading and editing documents before submission.
- Assist with incoming and outgoing mail.
- File important documents in case file.
- Provided quality, dignified and respectful services to clients applying for state assistance.
Education
Master of Science in Nursing -
University of Phoenix
01.2013
Bachelor of Science in Nursing -
St. Petersburg College
12.2007
Associate of Science in Nursing -
St. Petersburg College
12.2002
Diploma -
Pinellas County Technical Center
08.1997
Skills
- One On One: Coaching
- Logistics: Scheduling
- Medical: HEDIS
- Medication Administration
- Pediatric Care
- Geriatric Care
- Compassionate Care
- Patient Education
- Florida RN Compact License
- Community health
Accomplishments
- Nominated for Employee of the Month, March 2004
- Nominated for Employee of the Month, August 2005
- Nominated for Employee of the Month, September 2007
- Certificate of Appreciation for the H1N1 vaccination campaign
Leadershiproles
All Children's Hospital, Registered Nurse II Team Leader, July 2005- September 2005
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Nurse Coach
CareCentrix, Inc
06.2019 - 05.2024
Cares Manager, Telephonic Nurse
Humana, Inc
04.2012 - 06.2019
Community Health Nurse
Pinellas County Health Department
11.2009 - 02.2010
Nurse Consultant Supervisor
Pinellas County Health Department
06.2009 - 04.2012
Registered Nurse, Home Health Care
Mederi Caretenders
04.2009 - 06.2009
Pediatric Registered Nurse II
All Children's Hospital
07.2008 - 01.2009
Pediatric Registered Nurse I
All Children's Hospital
05.2003 - 05.2006
Licensed Practical Nurse
Egret Cove Rehabilitation Center
10.2001 - 04.2002
Senior Clerk
Department of Children and Families
10.1997 - 08.2001
Master of Science in Nursing -
University of Phoenix
Bachelor of Science in Nursing -
St. Petersburg College
Associate of Science in Nursing -
St. Petersburg College
Diploma -
Pinellas County Technical Center
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