Overview
Work History
Education
Timeline
Hi, I’m

Vatessa Tolbert

Windermere,FL
Vatessa Tolbert

Overview

22
years of professional experience

Work History

Conduent

Customer Service Associate I
04.2022 - Current

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Kingdom Living Academy

Director
02.2016 - 01.2020

Job overview

  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Developed age-appropriate activities and crafts to engage children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
  • Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
  • Encouraged children to develop healthy social and emotional skills.
  • Customized educational plans based on individual strengths, interests, and developmental goals of each child under care.

Walgreens Corporate Office

Pharmacy Assistant
07.2008 - 08.2012

Job overview

  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
  • Updated computer system with current customer, payment and inventory information.
  • Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.

Walt Disney World Company

Human Resources Coordinator
05.2002 - 05.2006

Job overview

  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Coordinated employee training programs to boost skills development and improve overall performance.
  • Collaborated with department managers to identify staffing needs and create strategic recruiting plans.

Education

Southern College
Orlando, FL

Associate Degree Science from Paralegal
05.1995

University Overview

Timeline

Customer Service Associate I
Conduent
04.2022 - Current
Director
Kingdom Living Academy
02.2016 - 01.2020
Pharmacy Assistant
Walgreens Corporate Office
07.2008 - 08.2012
Human Resources Coordinator
Walt Disney World Company
05.2002 - 05.2006
Southern College
Associate Degree Science from Paralegal

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Vatessa Tolbert