Summary
Overview
Work History
Education
Skills
Accomplishments
Work Authorization and Passport Details
Personal Information
Timeline
Generic

VATIKA GAUTAM

Sugar Land,TX

Summary

Dynamic professional with extensive experience at Ericsson India Global Services, excelling in event coordination and vendor management. Proven ability to enhance operational efficiency through strategic planning and effective team management. Skilled in Microsoft Office and adept at problem-solving, fostering strong relationships to drive successful outcomes in logistics and customer service.

Overview

16
16
years of professional experience

Work History

Dept. Coordinator

ERICSSON INDIA GLOBAL SERVICES PRIVATE LIMITED
Gurgaon, Haryana, India
03.2019 - 08.2024
  • Coordinated Director's calendar and travel arrangements to enhance daily operational efficiency.
  • Managed office logistics, including supply orders and inventory maintenance, ensuring seamless operations.
  • Supervised staff training on procedures and software usage to improve team performance.
  • Organized conferences and events to promote employee engagement and collaboration.
  • Arranged guest room bookings and transport schedules, optimizing travel logistics.
  • Handled visitor reception and managed hotel accommodations for guests effectively.
  • Participated in strategy planning and CSR activities to advance organizational objectives.
  • Oversaw security, housekeeping, pest control, and maintenance of asset logs for operational integrity.

Move Coordinator

CROWN RELOCATIONS PRIVTE LIMITED
Gurgaon, Haryana, India
07.2015 - 02.2019
  • Make Strategy and Planning, Participate in CSR Activity, Employee Engagements Activities
  • Manage Security, Housekeeping, Pest Control, Civil and Plumbing works, maintaining logs books of all Assets for regular upkeeps of equipment's
  • Vendor Coordination, Preparing Purchase Orders, Team Management, Transport Arrangements
  • General Administration & IT Support for the branch staff
  • Manage Communication equipment at the branch – Landlines, Cell phones, Video Conferencing
  • Handling the client calls and maintaining Day-to-Day records of Purchase and other daily reports
  • Guest Room Booking, Event coordination for clients
  • Managing Hotel bookings & Air Tickets for clients / staff
  • Coordination of other events.
  • Schedule training for other departments at branch level
  • Handling hotel stays, school search and home search for employees
  • Review layout and survey for move in & move out locations.
  • Update move matrix, fill in employee’s information, technical requirements

Sr. Move Coordinator

SANTA FE MOVING SERVICE PRIVATE LIMITED
Delhi, India
02.2015 - 06.2015
  • Manage moves from inquiry to closing.
  • Ensure client records on company computer system are accurate and entered in a timely manner.
  • Involve in liaising with clients and updating and maintaining any paperwork regarding the removals job.
  • Involving in providing both formal training and informal coaching for new coordinators.
  • As a move Coordinator I am playing a vital role against the meeting with accounts or agents.
  • Process quotations, accurately entering new data into the company’s IT system, obtaining and completing Insurance proposal forms and assisting the client with the successful completion and handing over of claims documents if any.
  • Establish & maintain good working relationships, within team, with other departments & with subcontractors and suppliers.
  • Ensure relevant parties (Sales, crews, Ops, Relo, Furniture Rental, Concierge, Warehouse, Agents & subcontractors) receive all relevant documentation in a timely and polite manner, and keep them fully informed of all relevant aspects of the move.

Sr. Move Coordinator

ALLIED PICKFORD PVT.LTD.
Delhi, India
12.2008 - 03.2012
  • Receive and validate customer order
  • Issue shipment handling instructions to Document Processing staff
  • Reserve file number
  • File tariff rate if applicable
  • Arrange for pick-up/transfer of cargo
  • Answer all customer inquiries in accordance with the Customer Service Policy standards
  • Further increase customer satisfaction and business share through proactive and regular contact.
  • Establish customer communication preference, i.e., phone, e-mail, fax.
  • Handle and manage all customer contact at file level regarding exceptions
  • Serve as a liaison between Document Processing and customer regarding all shipment details
  • Assist Sales in compiling quotes by providing rates, tariffs, etc.
  • Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations
  • Other duties as requested.
  • Good communication skills (both written and verbal in English and Hindi)
  • Knowledge of computer (MS WORD, MS EXCEL, MS ACCESS, POWERPOINT) & INTERNET.
  • Ability to Work under Pressure, Quick Decision Making, Time Management, Flexible, Responsible.

Education

DIPLOMA IN EDUCATION (DIET) -

Jiwaji University
Gwalior, M.P
01.2012

DIPLOMA IN BTEC HNC - Hospitality and Tourism Management

Frankfinn Institute of Airhostess Training
Delhi, India
01.2007

B.A - Art

Delhi University
Delhi India
01.2006

XII -

C.B.S.E Board
New Delhi
01.2003

X -

C.B.S.E Board
New Delhi
01.2001

Skills

  • Good communication skills
  • Knowledge of computer
  • MS WORD
  • MS EXCEL
  • MS ACCESS
  • POWERPOINT
  • INTERNET
  • Ability to Work under Pressure
  • Quick Decision Making
  • Time Management
  • Flexible
  • Responsible
  • Calendar management
  • Event coordination
  • Office logistics
  • Microsoft Office
  • Inventory management
  • Vendor coordination
  • Project management
  • Customer service
  • Team management
  • Travel arrangements
  • Problem solving
  • Staff training
  • Communication skills
  • Meeting facilitation
  • Trend analysis
  • Regulatory standards
  • Forecasting and planning
  • Cost planning
  • Employee scheduling
  • Employee engagement
  • Staff hiring and retention
  • Business development and planning
  • Logistics planning

Accomplishments

  • Secured First Prize in speech competition at Inter College level.
  • Secured First Prize in Dance competition at Inter College level.

Work Authorization and Passport Details

Passport valid till -2032

EAD under C08 Till 2030

Personal Information

  • Total Experience: 13 years 4 months
  • Notice Period: 15 Days
  • Date of Birth: 09/06/85
  • Gender: Female
  • Marital Status: Married

Timeline

Dept. Coordinator

ERICSSON INDIA GLOBAL SERVICES PRIVATE LIMITED
03.2019 - 08.2024

Move Coordinator

CROWN RELOCATIONS PRIVTE LIMITED
07.2015 - 02.2019

Sr. Move Coordinator

SANTA FE MOVING SERVICE PRIVATE LIMITED
02.2015 - 06.2015

Sr. Move Coordinator

ALLIED PICKFORD PVT.LTD.
12.2008 - 03.2012

DIPLOMA IN EDUCATION (DIET) -

Jiwaji University

DIPLOMA IN BTEC HNC - Hospitality and Tourism Management

Frankfinn Institute of Airhostess Training

B.A - Art

Delhi University

XII -

C.B.S.E Board

X -

C.B.S.E Board

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