VATINA REID-WILLIAMS
Americus,GA
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Sumter County Schools
11.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinate office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Manage expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintain inventory of office supplies and placed orders.
- Maintain confidentiality of sensitive information, adhering strictly to data protection regulations.
- Coordinate travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Assist in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Assist coworkers and staff members with special tasks on daily basis.
- Continually seek methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Identify and recommend changes to existing processes to improve accuracy, efficiency, and quality service.
Tax Preparer
Jackson Hewitt Tax Svc
08.2021 - 04.2022
- Maintained employment records and process paperwork
- Completed all related tax forms in accordance with policies, and in compliance with legislation and regulations
- Furnished taxpayers with sufficient information and advice to ensure correct tax form
- Completed.Resolved client complaints, or refers situations to supervisor (as appropriate) for resolution
- Conducted thorough in-person interview with potential clients, using the company’s propriety tax software application.
- Audited all tax return forms for accuracy and completeness (i.e., client signatures).
- Reviewed financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
- Explained, prepared, and completed accurate tax-related forms for clients, including multiyear, multistate, and year-end tax forms.
- Completed E-filing, provide printed copies of returns for clients to review, sign and e-file these forms to IRS and state agencies.
HR Assistant
SOCIAL EXCHANGE
06.2021 - 10.2021
- Maintained employment records and process paperwork.
- Responded to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines.
- Listened and respond appropriately to the concerns of other employees.
- Handled sensitive issues with employees with tact, respect, diplomacy, and confidentiality
- Filed and maintain applicant interview documentation and records.
- Processed and record employees’ time for payroll.
- Assisted the HR Director in assigned project work.
- Coordinated schedules and meetings for executive team, ensuring seamless communication and time management.
Administrative Assistant
KELLY SERVICES, LLC
03.2019 - 06.2020
- Processed high volume of invoices in SAP payment system.
- Processed, prepared, and reviewed travel and expense reports.
- Managed and executed EWAs for the CMO Aftermarket group.
- Coordinated office moves of new and current employees within.
- Arranged and coordinated meetings including catered lunches.
- Registered domestic / international visitors in accordance with company policy.
- Collaborated and assisted in improving efficiency and effectiveness of processes and tools.
- Managed document storage for different departments within the organization.
Learning Strategies Assistant
THE CULINARY INSTITUTE OF AMERICA
01.2016 - 01.2019
- Assisted students in choosing assistive learning technology based on their learning needs.
- Updated and revised department standard operation processes.
- Created and maintain monthly retention reports for senior management.
- Interviewed, trained and supervised student office workers.
- Assisted the Director with project work.
- Maintained communication with Learning Strategies Administrator, students, faculty and branch campuses regarding student needs.
Admissions Processor
THE CULINARY INSTITUTE OF AMERICA
02.2011 - 01.2016
- Produced daily/weekly queries for assigned workload and reporting.
- Performed all data entry tasks from inquiry to applicant stage.
- Provided customer support to Regional Directors and Admissions Counselors.
- Managed and maintain inventory of marketing collateral in storage areas.
- Assisted with reception coverage as needed; greeting students, parents, educators and visitors.
- Assisted with ad-hoc projects as needed.
Data-Entry Specialist
OFFICE TEAM
10.2010 - 02.2011
- Maintained database including inputting and updating of web requests, event cards, web-based inquiries, and applications.
Recruiter Assistant/Customer Service
KELLY SERVICES, LLC
08.2008 - 09.2010
- Supported recruiting branch manager in daily office operations.
- Scheduled interviews for staffing recruiters.
- Reviewed and prescreened resumes for open positions.
- Responded to various inquiries including Payroll, job postings, and staffing needs.
- Prepared candidate applications for processing.
- Handled and distributed incoming and outgoing mail.
- Provided phone coverage and respond to customer inquiries and requests.
- Greeted customers, providing a pleasant winning experience.
- Assisted with retailer licensing process; data-entry and fingerprinting.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
Underwriting Analyst
AETNA INC
08.2004 - 09.2007
- Provided Medical, Dental, and Life quotes for small to mid-sized B2B.
- Reviewed product plan requests for sales consultants and field representatives.
- Assisted with conducting training sessions for new hires.
- Completed application of underwriting risk assessment guidelines.
- Analyzed manual rates, claims, and benefit products.
Marketing Assistant
AETNA INC
08.2004 - 09.2007
- Formatted financial documents and questionnaires.
- Proofread and revised documents of proposal materials.
- Trained newly hired Marketing Assistants.
- Ordered and maintained office supplies.
Education
B.S. - Business
BayPath University
01.2019
No Degree - Accounting And Finance
University of Georgia - Carl Vinson Institute of Government
03-2024
Skills
- Proficient in computer applications
- Administrative support
- Office administration
- Building professional connections
- Client service excellence
- Data categorization
- Problem-solving skills
- Expense management
- Process optimization
- Purchase order management
Timeline
Administrative Assistant
Sumter County Schools
11.2022 - Current
Tax Preparer
Jackson Hewitt Tax Svc
08.2021 - 04.2022
HR Assistant
SOCIAL EXCHANGE
06.2021 - 10.2021
Administrative Assistant
KELLY SERVICES, LLC
03.2019 - 06.2020
Learning Strategies Assistant
THE CULINARY INSTITUTE OF AMERICA
01.2016 - 01.2019
Admissions Processor
THE CULINARY INSTITUTE OF AMERICA
02.2011 - 01.2016
Data-Entry Specialist
OFFICE TEAM
10.2010 - 02.2011
Recruiter Assistant/Customer Service
KELLY SERVICES, LLC
08.2008 - 09.2010
Underwriting Analyst
AETNA INC
08.2004 - 09.2007
Marketing Assistant
AETNA INC
08.2004 - 09.2007
B.S. - Business
BayPath University
No Degree - Accounting And Finance
University of Georgia - Carl Vinson Institute of Government
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