Brianna McFadden
Milwaukee,WI
Summary
Obtaining a position that would enable me to use my talent and skills as well as contribute to organizations goals, which will provide excellent opportunities for career advancement and personal growth. Dedicated Dog Trainer committed to helping pet owners safely and humanely control pet behavior. Driven to improve owner and pet relationships by teaching new methods for interacting.
Overview
9
9
years of professional experience
Work History
Dog Trainer
SkyDance Pet Lodge
03.2023 - Current
- I am experienced and a dedicated professional dog trainer with a passion for animal behavior and training
- I am committed to providing effective training solutions to enhance the bond between dogs and their owners
- I have a wide variety of breed experience and have dealt with many different temperaments
- I'm Seeking opportunities to further utilize my skills and expertise in a challenging and rewarding dog training role
- Successfully trained and rehabilitated dogs, addressing behavioral issues and improving obedience
- Developed and implemented personalized training programs based on individual dog needs and owner goals
- Conducted group training classes, such as One on One sessions or transfer sessions with owners, teaching basic obedience commands and advanced training techniques
- Utilized positive reinforcement methods to encourage desired behaviors
- Collaborated with dog owners to provide guidance and support in maintaining training progress at home.
Extern Veterinary Assistant
St. Francis Animal Hospital
02.2021 - 03.2021
- Externship at St Francis Animal Hospital for a veterinary assistant
- Front desk receptionist tasks
- Answered calls within three rings, Immediately introducing myself
- Spoke clearly
- Actively listened and took notes for concerned customers
- Remained cheerful, smiling while assisting customers
- Maintained excellent client communication by asking before putting someone on hold or transferring a call
- Provided patient care under the direction of a DVM
- Proficient in a variety of skills ranging from but not limited to: laboratory, pharmacy, radiology, surgery, dental and nursing skills
- Able to record all pertinent medical, client and case related information in the patient record accurately with appropriate grammar, terms and accurate information
- Reviewed medical records, estimates or discharge instructions with clients
- Assisted in all daily duties for clinic care
- Performed clinic upkeep as directed
- Performed equipment maintenance as directed.
Warehouse Associate
Batteries Plus Bulbs
05.2018 - 12.2020
- To process, package and ship orders with %100 accuracy
- Inspect products for defects and damages
- Check, verify and fill customer invoices
- Organize warehouse space
- Receive, unload and place incoming inventory items appropriately
- Abide by all company safety and hygiene regulations
- Contribute ideas on ways to improve or optimize warehousing procedures
- Team player with organizational skills
- Ability to lift or move heavy products
- Adequate knowledge of warehouse data system.
Customer Service Representative
Steinhafels
11.2015 - 03.2018
- Provide customers with a positive experience calling into customer service support
- Provide high-quality email and occasional phone support to customer
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Assisted customers in person
- Operated the cash drawer
- Confirmed payments, refunds, etc
- Wrote call center scripts
- Provided excellent technical support.
Education
Associate's degree -
Veterinary assistant program in Veterinary Medicine -
Milwaukee Career College
Milwaukee, WI02.2021
High school diploma -
Oak Creek High School
Oak Creek, WI01.2015
Skills
- Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude
- Proficient computer skills and the ability to learn new programs
- Excellent client service skills
- Excellent verbal and written communication skills, especially to a diverse range of audiences and settings
- Ability to take direction
- The ability to make decisions, delegate responsibility and achieve results with hospital team members
- Excellent phone skills
- Ability to handle money accurately and honestly
- Ability to work in a team oriented environment
- Excellent communication and listening skills
- Cashier
- Animal Care
- Animal Restraint
- General labor
- Veterinary Assistant
- Animal Husbandry
- Pet care
- Front Desk
- IOS
- English
- Animal Handling
- Lead Training Programs
- Behavior Modification
- Outdoor Activities
- Client Retention
- Prong Collar Training
- Creative Solutions
- Individual Trainings
- Pet Waste Removal
- Balanced Training
- Cash Register Operations
- Board and Train Programs
- Private Training Sessions
- Basic Animal Care
- Complex Problem-Solving
- Clear Verbal Communication
- Command Training
- Towel Folding
- Dietary Restrictions
- Positive Reinforcement
- Dog Behavior
- Obedience Training
- Compassionate Care
- Daily Logs
- Dietary Needs
- Pet Exercising
- Environmental Conditions
- Active Learning
- Special Assignments
- Learning Strategies
Assessments
- Customer focus & orientation, Proficient, 08/01/21, Responding to customer situations with sensitivity
- Attention to detail, Proficient, 08/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer service, Proficient, 08/01/21, Identifying and resolving common customer issues
- Customer Service Skills, Proficient, 07/01/18, Measures a candidate's skill in evaluating approaches to customer service & satisfaction.
Timeline
Dog Trainer
SkyDance Pet Lodge
03.2023 - Current
Extern Veterinary Assistant
St. Francis Animal Hospital
02.2021 - 03.2021
Warehouse Associate
Batteries Plus Bulbs
05.2018 - 12.2020
Customer Service Representative
Steinhafels
11.2015 - 03.2018
Associate's degree -
Veterinary assistant program in Veterinary Medicine -
Milwaukee Career College
High school diploma -
Oak Creek High School