Vaughn Burris
Kansas City,MO
Summary
Dedicated professional with over a decade of experience in customer service, specializing in complaint resolution, tech support, and sales. Proven track record of managing high volumes of cases efficiently while ensuring high client satisfaction. Strong communicator and problem-solver, recognized for maintaining clear channels of communication between clients and vendors, and committed to team support and training.
Overview
15
15
years of professional experience
Work History
Life Case Specialist
SelectQuote Insurance Services
03.2021 - Current
- Manage 350-400 (on average at a time) life insurance applicants through underwriting, ensuring timely payment for policy activation.
- Provide tech support to clients, addressing queries effectively.
- Make and receive over 50 calls daily to resolve issues and gather information for carriers.
- Handle an average of 80 cases daily, protecting the client experience while ensuring accurate information collection.
- Maintain communication between carriers, vendors, and clients to streamline processes.
- Promoted to Level 1 Case Specialist in 2022, maintaining position for over 3 years based on exemplary customer service and problem-solving skills.
Server/Designated Trainer/Shift Leader
The Cheesecake Factory
04.2013 - 03.2021
- Greet and welcome patrons, creating a welcoming dining experience.
- Memorize and present daily specials to patrons, boosting sales significantly.
- Generate sales of $1,000 – $2,000 each shift through exceptional service and guest satisfaction.
- Operate an iTouch POS system accurately during transactions.
- Ensure smooth operations by supporting teammates and performing side-work responsibilities diligently.
- Train and mentor designated trainees on all aspects of service and operations.
Bakery-Café Cashier/CAT Certified Associate Trainer/Barista
Panera Bread
08.2010 - 04.2013
- Greet every guest warmly, fostering a friendly environment.
- Maintain relationships with local patrons through regular and attentive service.
- Take orders and handle cash transactions accurately using the Iris POS.
- Ensure cleanliness and organization throughout the café during each shift.
- Train and evaluate new employees, ensuring they adhere to operational standards.
Education
Discipleship Training School certificate -
Youth With a Mission
06.2011
High School Diploma - undefined
Maranatha Academy
01.2010
Skills
- Customer Service: Complaint Resolution Tech Support Sales Knowledge Communication Problem-solving Retention
- Professional Skills: Case Management Training and Mentoring Team Collaboration Operational Efficiency
Timeline
Life Case Specialist
SelectQuote Insurance Services
03.2021 - Current
Server/Designated Trainer/Shift Leader
The Cheesecake Factory
04.2013 - 03.2021
Bakery-Café Cashier/CAT Certified Associate Trainer/Barista
Panera Bread
08.2010 - 04.2013
High School Diploma - undefined
Maranatha Academy
Discipleship Training School certificate -
Youth With a Mission
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