Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

VAUGHN D. MOORE

Charlotte,NC

Summary

HR leader with extensive experience at Citi, specializing in talent acquisition and leadership development. Achieved significant operational efficiencies through effective organizational design and enhanced employee engagement. Skilled in coaching senior leaders and implementing data-driven strategies to meet business objectives and cultivate a high-performance culture.

Overview

22
22
years of professional experience

Work History

SVP, HR Advisor, Sr Lead/Business Partner

Citi
Charlotte, NC
04.2024 - 07.2025
  • Collaborated with Enterprise Risk Management and Transformation leaders, HR Advisor, HR Delivery, and HR Discipline teams (e.g., Compensation, Talent Acquisition, Learning and Development) to design, plan, and implement comprehensive HR programs, policies, and procedures to advance human capital strategies.
  • Partnered with Senior Leader to recommend, develop and/or execute Human Capital strategies to achieve business goals while also improving individual leadership skills as a fully engaged participant of the leadership team as a trusted advisor.
  • Coached senior leaders on how to improve their leadership skills, leveraging employee engagement survey results, feedback, and defining development opportunities.
  • Guided leaders to use a defined process for talent selection and calibration.
  • Promoted performance management processes to differentiate performance and award top performers during annual rating distribution and compensation processes.

SVP, HR Advisor, Sr Lead

Citi
05.2021 - 04.2024
  • Served as strategic HR Advisor for Credit and Collections Operations, Operations Delivery and Business Execution Teams. Partnered with Talent Acquisition, Compensation, Employee Relations, Talent Management and Engagement and Learning Development teams to design, plan and implement human capital strategies.
  • Consulted with leaders on HR priorities to identify the right talent, differentiate performance, strengthen culture, and build an environment that embraced employee engagement.
  • Led the integration of the 4,000-person Credit and Collections Operations team to consolidate the organization structure, defined production metrics and strategy.
  • Consulted with leaders to deliver operational excellence through seamless delivery and execution of HR processes related to talent and performance management, career mobility/development and effective organizational design.

SVP, HR Advisor, Senior Lead

Citi
Fort Mill, SC
01.2017 - 05.2021
  • Provide consultation as a strategic HR Advisor for Cards Collections and Collections Shared Services. Identify cross organizational synergies and strategies to support human capital objectives. Drive commitment to building manager capability to improve strategy and culture development, talent management and employee engagement efforts. Partner with business leaders on capacity planning, organizational redesign and recruitment and selection strategies to achieve succession plan targets.
  • Provide support for organizational redesign opportunities through footprint strategy enhancements, work movements, offshore vendor migration/management to yield expense savings for the business through establishing locations in India and the Philippines.
  • Consulted on the evaluation and assessment of compensation structures and variable incentive plans to drive desired employee behavior, production and achieve financial metrics within budget. Plan enhancements resulted in a variable incentive structure that established greater internal and external comparability based on market analysis.

SVP, HR Advisor, Senior Manager

Citi
08.2012 - 01.2017
  • Senior HR Partner supporting Global Consumer Operations and Technology Business Planning and Analysis, Collections Recovery, Risk and Control, Global Workforce Optimization and CitiFinancial Personal Loans.
  • Provide consultation for human capital strategies in support of key business objectives. Primary areas of focus include capacity planning, talent management, organizational redesign, performance management and compensation planning.
  • Provide HR consultation on the restructuring of the North America Collections Risk and Control leadership team to enhance alignment with the key business objectives of creating a common client experience, enhanced digital strategies, responsiveness to increasing regulatory requirements and capacity planning.
  • Partnered with business clients to facilitate a comprehensive talent management process focused on core business objectives and leaders with high potential and promotable talent designations. Enhanced overall focus on succession planning and development planning for emerging leaders. Implement diversity and inclusion practices to drive talent management and recruitment strategies.

SVP, SR. HR Business Partner Team Leader, Finance and Audit Division

Wachovia Corporation - A Wells Fargo Company
Charlotte, NC
10.2003 - 09.2009
  • Developed and implemented human capital strategies for the Finance and Audit Divisions with over 2200 employees. Led a HR Business Partner team responsible for talent acquisition, succession planning, leadership development, coaching, compensation, performance management, diversity, and employee relations support.
  • Identified human capital solutions and supported process improvement, efficiency improvement and global offshoring/outsourcing resulting in $28 million achieved efficiency and 150 team members offshore.
  • Led diversity strategy and consulted for Business Unit Council, Learning and Action Planning teams that achieved stated objectives related to recruiting, leader accountability, education, and community outreach.
  • Led executive leader searches and selection process for underrepresented groups and achieved recruiting targets for diversity and overall recruiting goals.

Education

Bachelor of Arts - Communications, Business Management

CENTRAL STATE UNIVERSITY
Wilberforce, OH

Skills

  • Change Management
  • Talent Acquisition
  • Leadership Coaching and Development
  • Succession Planning
  • Organizational Design and Alignment
  • Employee Engagement
  • Performance management
  • Data analysis

Affiliations

  • Central State University – Greater Carolinas Alumni Chapter President 2022 to President
  • Greater Mt. Sinai Church - Deacon Board, Chairperson 2014-2020
  • Phi Beta Sigma Fraternity Incorporated – Member
  • Alexander Youth Network – Former Board of Directors - 6 years
  • In-Roads Charlotte Region; Mentor of the Year

Timeline

SVP, HR Advisor, Sr Lead/Business Partner

Citi
04.2024 - 07.2025

SVP, HR Advisor, Sr Lead

Citi
05.2021 - 04.2024

SVP, HR Advisor, Senior Lead

Citi
01.2017 - 05.2021

SVP, HR Advisor, Senior Manager

Citi
08.2012 - 01.2017

SVP, SR. HR Business Partner Team Leader, Finance and Audit Division

Wachovia Corporation - A Wells Fargo Company
10.2003 - 09.2009

Bachelor of Arts - Communications, Business Management

CENTRAL STATE UNIVERSITY

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