Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

VAUGHN KATULA

Pewaukee,US

Summary

Well-versed (4+ years) in food service and food handling techniques, as well as having a knack for learning them quickly. I am very personable, and a good team player. I am particularly good at customer service and making the person in front of me feel heard, respected, and invited into any and all spaces. I am looking to hone in on where my strengths are, which are extroversion, observation of minor details, staying focused in fast paced high chaos enviroment, and customer service.

Overview

6
6
years of professional experience

Work History

Server/Server Trainer

Mia's Table
Waukesha, WI
03.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously, without compromising service quality.
  • Served food and beverages promptly, with focused attention to customer needs.
  • Worked with the POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Assisted in training new hires, providing guidance on restaurant standards, and best practices.
  • Resolved customer complaints promptly and professionally to maintain a positive reputation.
  • Utilized effective communication with kitchen staff to deliver customer meals in a timely manner.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Sandwich Artist

Subway
Waukesha, US
08.2022 - Current
  • Kept the customer and food preparation areas clean and well-organized for maximum efficiency
  • Increased customer satisfaction by quickly addressing and resolving food and service complaints
  • Organized freezers, refrigerators, and storage rooms by receiving, recording, and moving food and beverage supplies and products
  • Interacted with customers while taking orders and used excellent customer service to promote a positive image for the company
  • Used optical price scanners, calculators, and cash registers to determine the price of goods and calculate bills

Job Coach

Down Syndrome Association of Wisconsin
West Allis, US
06.2022 - 10.2022
  • Connected families with resources when children were identified as requiring further evaluation
  • Devised and implemented a number of novel policies and strategies to help clients achieve self-sufficiency
  • Gathered information, analyzed it, and compiled reports for distribution to the appropriate people
  • Was in charge of a caseload of over 5-8 clients
  • Communicated with people of various ethnic and cultural backgrounds on a daily basis
  • Had to interact with families to determine best course of action with my clients interests as priority
  • Had to observe intently and with purpose, throughout multiple hour shifts, to a clients emotional and physical needs and address them even if the client themselves is unable to voice such needs
  • Be able to communicate, direct, and teach clients who may or might not be: Non-verbal, lacking in vocabulary to do so, and use physical cues
  • Identify strengths and weaknesses of a client all while enforcing strengths, giving affirmations suited to their preference, shoring up weaknesses, and most importantly accommodating to a clients disability
  • Be an advocate for a client who may not understand or comprehend that they have rights as an individual and as an employee

Dishwasher

Angelina's Ristorante
Delafield, US
05.2019 - 12.2021
  • Loaded and unloaded dishwashers efficiently, hand-washing any large pots or items that chefs used on a regular basis
  • Washed dishes, utensils, and kitchen equipment in a fast-paced restaurant environment
  • Increased machine efficiency by scraping and pre-washing dishes
  • Sanitized the kitchen by washing the work area tables, walls, refrigerator equipment, cooking equipment, and floors
  • Used dishcloths, hot water, and cleaning products to wipe down and sanitize the food preparation areas
  • Handled glassware, crystal, and other delicate items with extreme caution to avoid breakage
  • Used specific cleaning supplies to clean and sanitize various kitchen surfaces
  • Washed and organized enough dishes, glassware, and utensils to serve guests even during the busiest hours by cleaning and stacking dishes, glassware, and utensils

Pizza Maker

Delafield Brewhaus
Delafield, US
06.2021 - 09.2021
  • Made the same dishes several times a day with the same level of care, attention to detail, and quality
  • Completed training in order to learn new and seasonal item-making techniques
  • Organized work areas to promote efficiency and set a good example in the kitchen
  • Tweaked tried-and-true recipes to remove allergens or change flavors to suit customer preferences
  • Operated Wood-fired oven at temperatures exceeding 600 (f) all while maintaining safety and quality procedures
  • Keep track of multiple variables that could negatively impact and or complicate cooking times, oven temperature, cleanliness, and safety

Dishwasher

Michaels House of Prime
Pewaukee, US
07.2019 - 04.2020
  • Loaded and unloaded dishwashers efficiently, hand-washing any large pots or items that chefs used on a regular basis
  • Washed dishes, utensils, and kitchen equipment in a fast-paced restaurant environment
  • Increased machine efficiency by scraping and pre-washing dishes
  • Kept dishware, glasses, and utensils ready for all customer needs by quickly scraping, washing, and restacking items
  • Sanitized the kitchen by washing the work area tables, walls, refrigerator equipment, cooking equipment, and floors

Education

GED -

Pewaukee High School
Pewaukee, WI
01.2021

Skills

  • Fast learner
  • Strong communicator
  • Client progress reporting
  • Computer literate
  • Creative problem solving
  • Mediation and crisis intervention
  • Skill Development
  • Detail-oriented
  • Client services
  • Analytical thinker
  • Shepherding
  • Individual and family support
  • Social work
  • Clean driving record
  • Customer service
  • Oral and written communication
  • Culturally sensitive
  • Intuitive
  • Compassionate
  • Emotional intelligence
  • Effective time management
  • Teamwork and collaboration
  • Upselling strategies
  • Strong work ethic
  • Time management
  • Cash handling
  • Guest engagement
  • POS system proficiency
  • Stress tolerance
  • Server etiquette
  • Multitasking and prioritizing
  • Customer satisfaction focus

Accomplishments

  • After one and a half years at Mia's was given the role and responsibility of training new Servers along with my co-trainer, with my focus being on the practical and shadowing.
  • Became the top server at Mia's within 6 months of starting with no prior experience as a server.

References

References available upon request.

Timeline

Server/Server Trainer

Mia's Table
03.2023 - Current

Sandwich Artist

Subway
08.2022 - Current

Job Coach

Down Syndrome Association of Wisconsin
06.2022 - 10.2022

Pizza Maker

Delafield Brewhaus
06.2021 - 09.2021

Dishwasher

Michaels House of Prime
07.2019 - 04.2020

Dishwasher

Angelina's Ristorante
05.2019 - 12.2021

GED -

Pewaukee High School

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VAUGHN KATULA