Vaughn Miller

Possess 19 years of executive level experience in the Information Systems industry across IT Services Delivery, Technical Program Management and Product Management (NPI), Engineering (DevOps), Application Development, Support, Digital Transformation and Modernization. Visionary Senior Principal Program Manager and SMB Owner known for unparalleled productivity and efficiency in task completion. Possess specialized skills in strategic planning, financial management, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and sustained business growth.

• Salesforce Admin 201 Certification
• Salesforce Sales, Service, Experience (formerly Community) Clouds Certifications, and Tableau CRM (formerly Einstein AI) Certification
• Salesforce Strategic Reporting
• Certified Scrum Master
• PMI PMP

Principal Owner | Senior Principal Technical Program Manager, SelMil Project Management Consulting (SM PMC), San Francisco, San Francisco, California, 06/2005, Present, Senior Principal Technical Program Manager, with 19 years of proven experience, consistently and continuously delivering unprecedented Salesforce and Cloud | SaaS Architected Solutions, that support strategic planning and scaled growth. Helping clients align and automate organizations business processes, workflows and daily operations with emerging technologies for continuous and sustainable growth. Offering disruptive and digital transformative solutions - leveraging modern technologies - allowing clients to position themselves as innovators and visionaries, to better deliver an enhanced customer journey and experience (CX). Provide innovated and improved clients’ operational readiness, productivity and efficiencies through business process improvement, continuous improvement/development (CI/CD), and effective cloud solutions, which includes AI/ML., Possess 19 years’ experience in Technical Program Management providing Salesforce (Classic and Lighting) Architected Solutions - Sales, Service, and Experience Clouds, Tableau CRM (formerly Einstein AI), BI & Analytics, Visual Dashboards Design (KPIs and OKRs), Generative AI/ML and Certified Scrum Master (CSM) Services., Salesforce, Oracle (Financials, ESB and NetSuite), MS Dynamics, PSA, and Cloud Migrations (AWS, GCP and MS Azure)., Adept in Program Management Lifecycle from inception (advising Executive Leadership, Stakeholders, and Cross-functional Teams) to planning and delivery to budgeting to resourcing to governance to ensure program priorities, alignment and set expectations are met., Lead multi-disciplinary Teams from concept (ideation) to design to development (build) to launch (NPI), while prioritizing and resolving bugs., Collaborate with Leadership. Stakeholders and Cross-functional Teams, identifying parameters, setting program expectations and alignment, and discerning improvements for implementation, that further define program scope, objectives, and deliverables., Oversee implementation and/or integration of architected solutions, including configuration, customization, and integration with other 1st and 3rd systems, ensuring adherence to best practices and industry standards., Serve as the nexus connecting diverse teams, ensuring shared visions and alignment for strategic initiatives and innovation., Demonstrated experience leading Engineering and Product-centric programs across IT Delivery., Align and set foundation for Technical Program Management practices, processes and execution to grow PMO functions., Identify process improvements and enhanced solutions to increase efficiencies and operational readiness through continuous development., Lead various Cross-Functional Teams – Sales, Product, Engineering (DevOps), Customer Success, Finance, Legal, Compliance, Procurement – to ensure program success, alignment and set program expectations for the Program Lifecycle, while promoting efficiencies, effectiveness, diverse perspectives, improved communications, increased creativity/innovation, and enhanced accountability., Advocate Agile (Scrum & Kanban), SAFe and Waterfall Methodologies, sprint planning, velocity setting, backlog review, burn-down analysis, and program execution and delivery., Expert with Jira, Confluence, MS Project, SharePoint, Rally, Smartsheet, and Excel., Collaborate with Executive Leadership, Product Owners and Stakeholders, to ensure program alignment and expectations, facilitate transparent communications and manage potential risks (issues)., Collaborate with Center of Excellence (COE), Executive Leadership, and Stakeholders to understand requirements and transform into User Stories and executable functionality. Support workshops to formulate User Stories and document business processes., Create Change Management strategies (Individual and Organizational) for solution adoption through collaboration with Executive Leadership and Stakeholders, driving transformative change, developing best practices, and promoting innovative processes., Proactively identify and monitor potential risks, devising mitigation strategies that monitor corrections, curation, and progress., Devise UAT protocols, ensuring quality industry standards and best practices., Proactively involved with latest features designs, functionalities, and best practices, while identifying opportunities for process improvement and optimization., Use effective communications, strategy and problem-solving skills to advise and update Executive Leadership, Stakeholders, Cross-functional Teams, Service Providers and Vendors, to improve efficiencies, expectations, and gain alignment., Deploy APIs to complement/ enhance existing workflows thru integrations with code management tools, CI/CD Pipelines, Cloud Infrastructure, and APM Solutions, enabling Engineers (DevOps) Leaders to create and implement API governance and security strategies that foster collaboration, promote consistency, and reduce risk., API Platforms, Cloud Migrations (AWS, MS Azure & GCP), ERP Implementation, Implement Cash (Revenue) Programs – CPQ, Order-2-Cah, Quote-2-Cash, Generative AI/ML, Integrations: Subscription Billing, Revenue Recognition (RevRec), PSA, Merger & Acquisitions, Subscription Renewal, Improve Business Processes (BPI, BPR and BPO), Workflows Automation, etc., Utilize creative problem solving and strategic vision to help organizational Leadership achieve long-term goals., Use data-driven metrics and best practices to guide Executive Leadership, Stakeholders, and Cross-functional Team on strategic decisions that aligns and effect program’s goals, scaled growth projections, needs, objectives, initiatives, and values that support sustainability and viability., Design KPIs, OKRs, BI Analytics and Dashboards to analyze/improve business processes, increase efficiency, maximize returns, minimize churn, and enhance the client’s journey and experience (CX)., Routinely, navigate complex programs by setting clear objectives, creating alignment, setting expectations, pinpointing challenges, designing solutions, and monitoring progress against schedule (plan)., Ability to understand larger-interconnected programs and their interdependencies, allowing me to deconstruct the larger program into smaller more manageable, solvable, and deliverable solutions., Adaptive, Power BI, Tableau CRM (Salesforce Einstein), Google Data Studio, SQL, Tableau, etc., Inspire confidence and trust in Executive Leadership (CXO), Stakeholders and cross-functional Teams Leads that I am a capable and reliable leader that consistently executes and delivers, making me a Trusted Advisor & Strategic Advocate for Change., Strong communication, inter-personal, presentation and collaboration skills towards the overall interest of the Program Initiative and business needs, optimizing and prioritizing for Teams, while balancing competing interests (business needs v. technical constraints).