Vaughn R. Betton
Summary
Strategic operations leader with a strong record in managing 24/7 restaurant operations, driving peak service delivery and customer satisfaction. Proficient in financial oversight, including inventory and budgeting, implementing cost-control measures to ensure consistent profitability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Unit Manager
Waffle House Inc
Atlanta
01.2024 - Current
- Developed and executed sales strategies to increase peak-hour revenue while mentoring a diverse team to achieve operational goals.
- Managed unit financials, including inventory and budgeting, implementing cost-control measures to maintain profitability.
- Directed 24/7 restaurant operations, ensuring peak service delivery and customer satisfaction through effective staff management.
- Overseeing internal and external repairs and maintenance for all equipment and structural issues.
- Recruiting, hiring, training and coaching all store associates.
Manager Trainee
Waffle House Inc
Atlanta
09.2024 - 12.2024
- Oversaw daily operations to ensure smooth service and customer satisfaction.
- Trained new staff on Waffle House procedures and customer service standards.
- Managed inventory levels and ensured proper stock of food supplies and equipment.
- Completed intensive leadership training program aimed at enhancing operational efficiency, team management, and labor logistics skills.
Senior Product Specialist
Podium
Lehi
01.2023 - 01.2024
- Technical Advocacy: Delivered Tier 3 SaaS technical support for B2B enterprise accounts, focusing on Digital Payments, VOIP, and A2P Messaging.
- Engineering Collaboration: Collaborated with Engineering and Product Development teams to address 30+ high-level technical escalations weekly.
- Team Leadership: Led support team of 6, developing Standard Operating Procedures (SOPs) to enhance troubleshooting and reduce response times.
Customer Experience Specialist
Convoy
Atlanta
01.2021 - 01.2023
- Assisted customers with inquiries and resolved issues effectively.
- Escalation Management: Resolved complex service disputes through negotiation, ensuring compliance with logistics and safety policies.
- Collaborated with teams to enhance service delivery processes.
- Utilized CRM software to track customer interactions and feedback.
- Data Analysis: Conducted audits of operational data using internal systems and Excel, identifying trends that enhanced logistics efficiency.
Education
Bachelor of Arts - Journalism, Marketing
Georgia State University
Atlanta, GASkills
- Unit management
- Operational leadership
- Financial oversight
- P&L management
- Revenue accountability
- Regulatory compliance
- Health department standards
- Food safety and handling
- Administrative excellence
- Customer relationship management
- Talent acquisition
- Team development and coaching
- Mentorship recognition
Certification
- ServSafe Food Protection Manager Certification
Timeline
Manager Trainee
Waffle House Inc
09.2024 - 12.2024
Unit Manager
Waffle House Inc
01.2024 - Current
Senior Product Specialist
Podium
01.2023 - 01.2024
Customer Experience Specialist
Convoy
01.2021 - 01.2023
Bachelor of Arts - Journalism, Marketing
Georgia State University