Summary
Overview
Work History
Education
Skills
Timeline
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Vaughn Rice

Katy,TX

Summary

Experienced professional in customer support with exceptional communication and problem-solving skills. Proficient in handling inquiries, resolving issues, and ensuring utmost customer satisfaction. Recognized for ability to work collaboratively within a team, adapt to changing conditions, and consistently achieve results. Skilled in conflict resolution, demonstrating empathy towards customers, and effectively managing time. With over 10 years of expertise in law enforcement and customer service, brings a wealth of knowledge and experience to deliver exceptional support to clients.

Overview

13
13
years of professional experience

Work History

Health Care Coordinator

Continum
11.2024 - Current
  • Ensured regulatory compliance: Monitored and enforced adherence to healthcare standards and regulations
  • Facilitated communication: Acted as a liaison between patients, healthcare providers, and insurance companies to ensure clear and effective communication
  • Handled billing and insurance inquiries: Managed patient billing processes and resolved insurance claims issues
  • Improved patient satisfaction by coordinating timely and efficient healthcare services.
  • Managed sensitive patient information with utmost confidentiality according to HIPAA regulations and organizational guidelines.

Contractor

WEBUYUGLYHOUSES
06.2021 - 06.2024
  • Delivered high-quality work on time and within budget, earning positive feedback from clients
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines
  • Established long-term relationships with clients, resulting in increased repeat business
  • Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.

Jail Officer

TEXAS DEPT OF CRIMINAL JUSTICE
09.2020 - 03.2021
  • Facilitated inmate rehabilitation with educational programs, counseling sessions, and vocational training opportunities
  • Managed daily operations within assigned housing units while maintaining compliance with institutional policies and regulations
  • Enhanced facility safety through regular cell inspections and monitoring of inmate activities
  • Maintained accurate records of inmate information, including disciplinary actions, medical needs, and daily activities
  • Conducted investigations into alleged policy violations, gathering evidence and documenting findings according to established procedures
  • Expedited processing times for new intakes through efficient data entry and document management practices
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property
  • Guarded facility entrances to screen visitors, using x-rays and ION scanner devices

Correctional Officer

COFFEEWOOD CORRECTIONAL CENTER
10.2016 - 09.2020
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas

Insurance Sales Agent

GEICO
02.2012 - 09.2016
  • Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs
  • Developed strong relationships with clients through consistent communication and exceptional customer service
  • Contributed to agency success by consistently meeting or exceeding monthly sales targets
  • Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
  • Contributed to agency success by consistently meeting or exceeding monthly sales targets.

Education

High School diploma -

Zebulon B Vance High School
North Carolina

Skills

  • Situational Analytical Decision-Making Leadership,
  • Data Entry Public Safety,
  • Law Enforcement Training & Development,
  • Criminal Justice Security, Protocols, Advance
  • Communication Skills Problem Solving,
  • Surveillance Techniques, Contract Negotiations
  • Administrative Management, Typing
  • Microsoft, Outlook,
  • Law Compliance Investigative Techniques,
  • Conflict Resolution,
  • Negotiation,
  • Medical terminology,
  • Communication skills,
  • Microsoft excel, Microsoft word,
  • Documentation review,
  • Data entry,
  • Icd-10,
  • HIPAA compliance
  • Problem-solving
  • Attention to detail
  • Organizational skills
  • Decision-making
  • Conflict resolution
  • Patient relations

Timeline

Health Care Coordinator

Continum
11.2024 - Current

Contractor

WEBUYUGLYHOUSES
06.2021 - 06.2024

Jail Officer

TEXAS DEPT OF CRIMINAL JUSTICE
09.2020 - 03.2021

Correctional Officer

COFFEEWOOD CORRECTIONAL CENTER
10.2016 - 09.2020

Insurance Sales Agent

GEICO
02.2012 - 09.2016

High School diploma -

Zebulon B Vance High School

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Vaughn Rice