Summary
Overview
Work History
Education
Skills
Cover Letter
Timeline
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Vaughn Robinson

Jersey City

Summary

Dynamic professional with a strong work ethic and exceptional communication skills, honed at USPS. Proven track record in streamlining operations and enhancing efficiency through creative problem-solving. Adept at multi-tasking in high-pressure environments, maintaining meticulous records, and fostering team collaboration to achieve organizational goals. Committed to delivering outstanding customer service and operational excellence.

Overview

2026
2026
years of professional experience

Work History

Vehicle Operations Associate

USPS
Jersey City
2022 - Current
  • Streamlined daily operations by coordinating team schedules and resources efficiently.
  • Implemented process improvements that significantly boosted operational efficiency.
  • Managed interdepartmental communication to promptly resolve operational issues.
  • Maintained accurate records of operational activities for compliance purposes.
  • Collaborated with multiple departments to synchronize operational activities effectively.
  • Resolved customer inquiries quickly while upholding a professional demeanor.
  • Maintained precise records of inventory, orders, and shipments to ensure accuracy.

Custodian

USPS
Jersey City
2021 - 09.2023
  • Executed daily cleaning and sanitization of classrooms, restrooms, and common areas.
  • Managed waste disposal and recycling initiatives to enhance facility efficiency.
  • Operated floor scrubbers and vacuums to ensure consistent cleanliness.
  • Inspected facilities for maintenance needs, reporting issues in a timely manner.
  • Assisted with event setups by arranging furniture and equipment efficiently.
  • Collaborated with staff to maintain a safe and healthy environment.
  • Performed routine deep cleaning of high-traffic areas to improve aesthetics.
  • Handled hazardous chemicals safely, ensuring proper labeling and storage.

Mail Carrier

USPS
Jersey City
2013 - 11.2021
  • Delivered mail to residential and commercial locations in assigned routes efficiently.
  • Sorted mail for delivery, organizing items to enhance daily operations.
  • Operated delivery vehicles with adherence to traffic regulations and safety protocols.
  • Handled inquiries regarding mail services, ensuring prompt responses and clarity.
  • Maintained accurate records of delivered and undelivered mail items consistently.
  • Collaborated with team members to refine delivery processes and schedules effectively.
  • Provided customer service while delivering mail, fostering positive interactions.
  • Scanned packages for tracking, enhancing accountability and transparency.

Customer Care Representative

AMAZON.COM- DIAPERS.COM
Jersey City
06.2010 - 07.2011
  • Resolve 12-15 customer calls/emails per hour related to products offered on website
  • Investigate and resolve account-specific issues related to order shipments
  • Assist in the development of department methods and procedures
  • Process customer orders by phone
  • Communicate website issues to IT team as necessary for quick resolution
  • Report all product and service-related trends to the Customer Care Manager
  • Generate UPS Delivery Intercepts, Return Authorizations and/or claims as necessary
  • Assist in the fulfillment of periodic marketing promotions
  • Other general administrative duties (e.g., filing, data entry, etc.) as assigned
  • Creative problem solver
  • Outstanding work ethic
  • Strong communication and interpersonal skills.
  • Accurate data entry and typing skills
  • Multi-task within a high pressure environment
  • Attention to detail and strong organizational skills
  • Work both independently and as a member of a fast growing team.

Customer Service Rep./New Hire Mentor

CABLEVISION
Newark
11.2005 - 05.2010
  • Provide professional, courteous, responsive and accurate service to customers.
  • Responsible for providing customer service support on Cablevision products.
  • Effective and efficient handling of customer transactions in real time including: working simultaneously with multiple software applications; immediate/direct keyboarding into customer service information systems; consistently following up on promises and commitments on a timely basis; and appropriately identify and escalate unresolved issues.
  • Provide routine customer service billing support including, explaining billing statements to customers, taking customer payments for service, handling collection issues, pro-rates, issuing credits, handling changes of service, confirming appointments, and as required, perform basic troubleshooting procedures.
  • Effectively explain customer bills, payment issues and handle billing disputes.

Store Manager

EB Games/ Gamestop
Jersey City & Bayonne
09.1999 - 05.2005
  • The Store Manager’s primary function is to manage and assume total responsibility for the success of the store by driving sales and ensuring that the store staff provides friendly, enthusiastic customer service, in person and on the phone. Netted sales of $2.5 million dollars as manager in 2003 and 2004.
  • Bank deposit before store opens, count opening register, daily.
  • Inventory counting, store marketing for vendors. Required store merchandising, extensive person to person customer service, payroll, bookkeeping, scheduling, recruit potential employees.
  • Motivate associates to increase sales. Call customers every week to let them know about upcoming title releases so they can pre order games they want to purchase in the future. Handle incoming calls due to customer complaints, dealing with it at the store level and ultimately satisfying the customer.
  • Discuss growth departments - section size, balance, and new product placement.
  • Location of spinner racks, fixtures and dump tables are positioned appropriately.
  • Shelving is balanced in all areas throughout the store.
  • New Release section has multiple facings on an eye level shelf.
  • Sections are categorized, as many products faced forward as space allows.
  • Coming Soon, New Release Sticker and promo stickers are utilized ex. Played It/Trade It!
  • Overstock, Back stock is displayed in an attractive manner.
  • All products are correctly priced and all products are out on the sales floor, check a section.
  • Create a display with the sales associate (window, end cap, new release) Discuss how attractive displays help generate sales. Bulk stacks hardware in window
  • Displays are attractive and full, end caps, window dedicated sections, counter cards are reflective of current marketing.

Intern

First Star Intl Associates
Jersey City
08.1998 - 08.1999
  • Developed logos for the company, Generated computer drawn imagery for brochures designed and produced a variety of materials and forms, letterheads, business cards, flyers for events, tickets and signs for events.

Desktop Publisher

Seton Hall University Public Relations
South Orange
08.1995 - 05.1998
  • Printed letters to help raise funds for Seton Hall, designed training pamphlets for new recruits, office duties that included faxing, copying, internet access, data entry, data destroying, and typing.
  • Assisted in designing invitations for fund raising banquets.
  • Designed different logos for special interest projects.

Education

Bachelor of Arts - Advertising art

Seton Hall University
South Orange, N.J.
05.1999

Skills

  • Creative problem solving
  • Strong work ethic
  • Communication and interpersonal skills
  • Data entry accuracy
  • Multi-tasking in high pressure
  • Attention to detail
  • Organizational skills
  • Independent work
  • Team collaboration

Cover Letter

Dear Sir/Madam,, My name is Vaughn Robinson, I believe I am qualified for the available position. I have an extensive customer service background of over ten years, six of which I was a store manager for Gamestop, a job which required daily customer service. I was also a customer service representative for five years at Cablevision with a title of new hire mentor, and more recently at Amazon.com. I hope to hear from you soon and I appreciate the time you have take to review my resume and cover letter., Thank you,, Vaughn Robinson

Timeline

Customer Care Representative

AMAZON.COM- DIAPERS.COM
06.2010 - 07.2011

Customer Service Rep./New Hire Mentor

CABLEVISION
11.2005 - 05.2010

Store Manager

EB Games/ Gamestop
09.1999 - 05.2005

Intern

First Star Intl Associates
08.1998 - 08.1999

Desktop Publisher

Seton Hall University Public Relations
08.1995 - 05.1998

Vehicle Operations Associate

USPS
2022 - Current

Custodian

USPS
2021 - 09.2023

Mail Carrier

USPS
2013 - 11.2021

Bachelor of Arts - Advertising art

Seton Hall University

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