Vaughn Tisdale
Medical Registration-Supervisor
Philadelphia,PA
Summary
A motivated administrative professional seeking a position in a challenging environment. Over 5 years' experience successfully providing administrative and secretarial support to the operational department. Proficient in a range of computer applications. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver who gets the job done.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Ministry Leader
FOG Ministries
11.2025 - Current
- Coordinated volunteer activities, ensuring alignment with organizational goals and mission.
- Led ministry initiatives to strengthen community engagement and outreach programs.
- Interacted with local community, building relationships with civic organizations and other churches.
- Provided ongoing support to local missionaries by establishing partnerships with global organizations and facilitating regular communication between missionaries and the congregation.
Supervisor
Quality Community Health Care, Inc
01.2019 - Current
- Liase with potential clients to gauge interests, mitigate concerns and answer questions to ensure optimal customer service.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Handle tasks of maintaining the front desk and waiting room in a neat and orderly manner.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Perform responsibilities of scheduling and confirming appointments with clients.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Handle other duties and special projects under the instructions of legal department.
- Run insurances daily to check Eligibility for patients to determine if they patient is required to pay out of pocket.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Led team in implementing quality assurance protocols, enhancing service delivery standards.
- Coordinated cross-departmental projects to enhance collaboration and resource allocation.
Registration Specialist
JEFFERSON HOSPITAL
03.2013 - 01.2019
- Performed patient interviews in a courteous and confidential manner in order to obtain and record patient demographic, insurance, and financial information.
- Collaborated with medical staff to ensure accurate record-keeping and seamless communication between departments.
- Assembled, updated and filed medical record charts to include lab work, test results, and dictation according to office guidelines.
- Updated patient contact information to support accurate electronic medical records.
- Maintained a comprehensive understanding of medical terminology, insurance regulations, and hospital policies to effectively assist patients during the registration process.
- Demonstrated excellent attention to detail when entering data into electronic health record systems, minimizing discrepancies between documents.
- Provided regular coordination with medical staff and procurement team regarding assistance with medical examinations and the procurement of medical supplies.
- Collected co-payments and responded to telephone inquiries, screens calls to determine nature and urgency of inquiry refer calls.
- Served as acting manager to include facilitation of team meetings, and routine audits in the absence of the Registration Manager.
- Streamlined patient registration processes to enhance efficiency and reduce wait times.
- Collaborated with healthcare teams to ensure accuracy in patient data entry and documentation.
- Trained new staff on registration protocols and systems, improving onboarding experience.
- Monitored performance metrics to identify areas for process enhancement and operational efficiency improvements.
- Consistently followed up with patients to ensure they were satisfied with their registration experience and to address any additional concerns or questions.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for treatment.
Billing Specialist
BOSTON HEART DIAGNOSTICS
02.2010 - 12.2012
- Reviewed and maintained medical billing and claims records, settlements and medical insurance statements for multiple facilities.
- Regularly liaised with and served as point-of-contact for paralegals, attorneys and Billing Department regarding litigation invoices.
- Provided one-on-one support to clients with duties including filling out paperwork, resolving pat.
- Generated and submitted insurance claims; collected and posted to patient billing accounts.
- Processed and verified medical billing claims for accuracy and compliance.
- Managed patient accounts, ensuring timely resolution of billing inquiries.
- Trained new team members on billing procedures and software systems.
- Generated detailed reports for management review, identifying trends in billing data.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Contributed to positive work environment by offering support and guidance to junior billing staff.
- Proactively addressed potential billing discrepancies by conducting pre-billing audits.
- Identified opportunities for process improvement, leading to more streamlined billing operation.
- Used data entry skills to accurately document and input statements.
- Collaborated with customers to resolve disputes.
- Maintained accurate records of customer payments.
- Utilized various software programs to process customer payments.
- Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
Education
High School Diploma -
Pennsauken High School
Pennsauken, NJ, US01.2007
Associate's degree -
Master's degree - undefined
Skills
- Team leadership
- Serving
- Collab
- Managed care
- Microsoft Office
- Patient scheduling software
- Customer service
- Care plans
- Interpersonal communication
- Electronic medical records systems
Certification
- CPM - Certified Professional Manager
Timeline
Ministry Leader
FOG Ministries
11.2025 - Current
Supervisor
Quality Community Health Care, Inc
01.2019 - Current
Registration Specialist
JEFFERSON HOSPITAL
03.2013 - 01.2019
Billing Specialist
BOSTON HEART DIAGNOSTICS
02.2010 - 12.2012
Master's degree - undefined
High School Diploma -
Pennsauken High School
Associate's degree -
Personal Information
- Willing To Relocate: Anywhere
- Availability: Anywhere