Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
Timeline
Generic

Vaughn Goudy

Centennial,Colorado

Summary

Dynamic customer service professional with experience at TopGolf, excelling in guest relations and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and upselling strategies. Skilled in inventory management and first aid, consistently maintaining a safe and welcoming environment while collaborating with team members to achieve operational excellence. Customer-focused professional with experience in providing exceptional support to customers. Skilled in troubleshooting issues, resolving complaints, and ensuring customer satisfaction. Demonstrated ability to foster positive relationships with customers and improve overall business performance through effective communication and problem-solving skills. Previous roles have resulted in improved customer engagement and retention rates. Resourceful Customer Service Support Representative known for high productivity and efficient task completion. Skilled in conflict resolution, technical support, and customer relationship management. Excel at communication, empathy, and problem-solving to enhance customer satisfaction and loyalty. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Support Representative

TopGolf
Centennial, USA
08.2024 - Current
  • Assist guest inquiries and service requests within a very fast-paced environment.
  • Manage equipment and supply inventories to ensure operational efficiency.
  • Provide advice and guidance on products and services in order to optimize overall guest experiences.
  • Often upselling on premium drinks and menu items.
  • Connecting with guests personally through golf experiences and swing advice.
  • Resolved customer complaints efficiently and professionally to enhance satisfaction.
  • Provided information on services, events, and promotions to guests and staff.
  • Collaborated with team members to ensure smooth operations during busy periods.
  • Maintained cleanliness and organization of the customer service area for efficiency.
  • Engaged with guests to create a welcoming atmosphere throughout their visit.
  • Utilized point-of-sale system for processing transactions and managing orders seamlessly.
  • Provided detailed explanations of product features and benefits to customers.
  • Maintained and exceeded performance and quality standards, meeting customer support objectives.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Lifeguard

Pirates Cove Water Park
Littleton, Colorado
05.2022 - 09.2025
  • Monitored pool area to enforce safety rules and ensure compliance.
  • Conducted regular safety drills and maintenance checks for efficient emergency response.
  • Assisted swim instructors by guiding participants to uphold water safety standards.
  • Provided first aid during emergencies, responding promptly to incidents.
  • Maintained cleanliness and organization of poolside facilities and equipment.
  • Provided exceptional customer service to guests, addressing inquiries and concerns.
  • Collaborated with team to enforce park policies and promote a safe environment.
  • Inspected lifeguard equipment daily for proper functioning and safety compliance.
  • Enforced all safety regulations and posted rules for patrons.
  • Monitored swimmers to ensure safety in the pool area.
  • Performed emergency rescues when necessary.
  • Maintained constant surveillance of patrons in the swimming area at all times.
  • Reported any unsafe conditions or suspicious activity to management immediately.
  • Used training and medical supplies to examine injured people and administer first aid.
  • Filled out incident and accident reports and submitted to supervisor.
  • Patrolled to identify anyone needing assistance and offered immediate care.
  • Provided first aid care to injured patrons before paramedics arrived on scene.
  • Collaborated closely with team to identify issues and quickest methods for remediation.
  • Observed sections of assigned water zone of responsibility.
  • Adhered strictly to emergency action plans.
  • Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
  • Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
  • Communicated regularly with supervisors regarding any issues that arose during shifts.
  • Utilized training, rescue techniques and proper equipment to aid distressed people.
  • Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
  • Inspected recreational areas to satisfy cleanliness guidelines and remove debris.
  • Gave thorough and detailed instructions on safety procedures to patrons to prevent accidents.
  • Examined recreational equipment for signs of damage and potential safety risks.
  • Contacted medical authorities immediately in events of serious injury.
  • Used radio and digital technology to stay in constant communication with other protective service workers.

Education

Diploma -

Smoky Hill High School
Centennial, CO
05.2025

Skills

  • Japanese language proficiency
  • Guest relations
  • Tactical and motivational style
  • Team collaboration
  • Articulate communicator
  • First aid certification
  • Safety compliance
  • Conflict resolution
  • Adept with working at different levels
  • Inventory management
  • Problem solving
  • Complaint handling
  • Customer focus
  • Social media
  • Customer service excellence
  • Emergency service coordination
  • Reliability
  • Professional demeanor
  • Relationship building
  • Professionalism
  • Multitasking Abilities
  • Interpersonal skills

Languages

Japanese
Professional

Certification

CPR Certified

Accomplishments

Member of The National Society of High School Scholars

Affiliations

Swim Team; Varsity, 4 Years

Timeline

Customer Service Support Representative

TopGolf
08.2024 - Current

Lifeguard

Pirates Cove Water Park
05.2022 - 09.2025

Diploma -

Smoky Hill High School
Vaughn Goudy
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