Google Suite, WebEx, Microsoft Office, Adobe Audition
Vaunda Waller
Summary
Dynamic corporate trainer with a 20+ year record of achievement providing excellent training in highly competitive markets. A strong work ethic combined with a commitment to excellence in all projects undertaken. Proven track record of successful leadership, professional development and client training. Excellent interpersonal and communication skills. Experienced public speaker with the ability to deliver virtual or onsite customized training for small interactive sessions and large scale auditorium style sessions.
Overview
25
25
years of professional experience
5
5
Certifications
Work History
Corporate Trainer Specialist
TSYS / Global Payments
08.2008 - 02.2024
- Collaborated with management to identify company training needs and scheduling.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Created training programs and instructional materials to further educate personnel.
- Delivered a range of training from moderate to highly complex products, processes, soft skills and mid level leadership content, to diverse audiences, demonstrating a deep understanding of a range of subjects.
- Analyzed, researched and developed training solutions following instructional design theory. Tailored programs based on individual customer needs.
- Provided targeted coaching, training and support for colleagues.
- Provided detailed advice and support relating to areas of expertise. Provided coaching and feedback up to mid level leadership relating to moderate impact scenarios, e.g. Leadership 360, team or career development.
- Served as the liaison and escalation point between the customer and the Learning and Development Team.
- Responsible for outlining training courses and preparing daily agendas
- Developed documentation for new hire and sustainment training for production work
- Produced step by step instructional guides that included screen shots, scenarios, exercises
- Facilitated web based classes for new and existing team members and leaders as well as clients via WebEX & Google Meet
- Assisted with the design and delivery of tutorials for mandatory enterprise-wide risk and compliance training & provided voice overs for corporate initiatives and company wide compliance trainings
Technical Trainer I-Senior
TSYS / Global Payments
08.1999 - 08.2008
- Enhanced employee technical skills by developing comprehensive training modules and hands-on workshops.
- Increased team efficiency by providing targeted training on software applications
- Streamlined company-wide onboarding process with the development of an easy-to-follow technical orientation program.
- Supported IT department in resolving complex issues, applying extensive knowledge of various technologies and systems.
- Delivered a range of simple to complex technical training content while demonstrating a clear understanding of multiple subjects.
- Analyzed, researched and developed simple training content following instructional design theory. Tailored basic programs based on individual customer needs by reviewing internal materials and gathering necessary information. Presented programs for review and approval.
- Provided skills-based coaching, knowledge development, training and support for colleagues.
- Provided on-site client support and training by advising on the applicable functionality of the system and ancillary products, primarily through following defined training materials with some deviation as needed. Training/support typically single trainer led.
- Served as the liaison between the client and TSYS / Global Payments for all training through the project.
- Delivered a range of training from simple to moderately complex products, processes and soft skills content, to diverse audiences, demonstrating a clear understanding of given subject or subjects following training materials with little to moderate deviation.
- Updated and tailored programs for further review based on individual customer needs. Worked on simple design solutions.
- Provided basic advice and support relating to processes, products or soft skills content, to internal customers seeking guidance when necessary.
- Trained call center customer service representatives on product knowledge for various banks, and assisted in the creation of new tests for core account classes; assisted lead trainer in teaching classes; organized training material; compiled data and created a comprehensive screen help packet on the computer system for new trainees; coached new customer service representatives on the phones; and prepared performance critiques.
Education
Bachelor of Arts - Education
Troy University
Phenix City, ALSkills
- Professional Development Training
- Leadership Training
- New Employee Training
- Training Assessment
Certification
DDI(Development Dimensions International)Certified facilitator
RightPath Coaching & Facilitator Certified
RightPath Leadership 360-Five Dimensional Leadership certified
The Oz Principles of Accountability certified trainer
Crucial Conversations certified instructor
Affiliations
- Voice Overs
- Recording
Software
Timeline
Corporate Trainer Specialist
TSYS / Global Payments
08.2008 - 02.2024
Technical Trainer I-Senior
TSYS / Global Payments
08.1999 - 08.2008
Bachelor of Arts - Education
Troy University
DDI(Development Dimensions International)Certified facilitator
RightPath Coaching & Facilitator Certified
RightPath Leadership 360-Five Dimensional Leadership certified
The Oz Principles of Accountability certified trainer
Crucial Conversations certified instructor
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