Vayana Haynes
Metairie,LA
Summary
Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement. Experience creating internal systems designed to mitigate losses and resolve issues quickly while maximizing customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Coordinator
Pontchartrain Hotel
New Orleans, LA
01.2024 - Current
- Coordinated and finalized sales proposals to complete purchases.
- Input customer data into system, updating information regularly with changes to buying habits.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
Front Desk Supervisor
Hilton Garden Inn Hotel
New Orleans, LA
09.2022 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Resolved customer complaints or answered customers' questions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
Auditor
Harrah’s
New Orleans, LA
06.2021 - 09.2022
- Prepared working papers, reports and supporting documentation for audit findings.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Planned and executed follow-up audits at appropriate intervals.
- Executed audit phases and entered data into accounting software for analysis.
- Communicated with auditee staff to obtain necessary information for audits.
Receptionist
Lavished Beauty
Gretna, LA
01.2019 - 06.2021
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Scheduled office meetings and client appointments for staff teams.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
Correctional Officer
Jefferson Parish Sheriff's Office
Harvey, LA
12.2016 - 12.2018
- Supervise the daily activities of inmates, ensuring that inmates obey the rules.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
Education
College Degree - Esthetics
Blue Cliff College
07.2022
Skills
- Problem-Solving Skills
- Hospitality Service
- Verifying Reservations
- Time Management
- Written and Oral Communication
Certification
First Aid Certification CPR Certification
Accomplishments
- Received employee of the month within 3 months of hire date due to outstanding performance.
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
Timeline
Sales Coordinator
Pontchartrain Hotel
01.2024 - Current
Front Desk Supervisor
Hilton Garden Inn Hotel
09.2022 - 01.2024
Auditor
Harrah’s
06.2021 - 09.2022
Receptionist
Lavished Beauty
01.2019 - 06.2021
Correctional Officer
Jefferson Parish Sheriff's Office
12.2016 - 12.2018
College Degree - Esthetics
Blue Cliff College
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