Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

VAYDEN PINNOCK

Brooklyn,NY

Summary

Quality-focused Hardware Technician with over 15 years of experience in Managing and servicing clients with Hardware Software, Networking, Installation, ATM, POS systems, and Robotic. Skilled in diagnosing and addressing complex hardware issues, including, repairing and maintaining PCs, peripherals, printers and servers.

Highly experienced PC technician with strong background in Networking, software/hardware computer repair (field and lab) and IT network system administration. Qualified for the following:

Overview

22
22
years of professional experience
1
1
Certification

Work History

Regional Field Service Engineer

HP
03.2018 - Current
  • Tested systems, noting issues and completing preventive maintenance over 20 location.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Worked with diverse types of weather and ground conditions.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Managed maintenance activities, supervised staff and inspected equipment.
  • Wrote and revised maintenance procedures.
  • Researched and implemented new technologies and equipment.
  • Checked, repaired and repacked survival equipment to meet specifications.
  • Liaised with internal departments to optimize productivity and efficiency.
  • Traveled to customer sites to provide prompt resolutions to issues.
  • Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
  • Investigated hardware product issues involving materials and software and devised solutions.
  • Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
  • Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
  • Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
  • Installed and maintained automated teller machines in retail stores.
  • Installed electrical conduit and wiring for power, controls, and lighting.
  • Tested wiring and other system parts for electrical flow and function.
  • Conducted security audits to identify vulnerabilities.
  • Recommend improvements in security systems and procedures.
  • Performed risk analyses to identify appropriate security countermeasures.
  • Reviewed violations of computer security procedures and developed mitigation plans.

Diebold

Field Engineer
02.2008 - 03.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Troubleshot hardware and software to determine and rectify network problems.
  • Diagnosed and resolved hardware, software and network problems and replaced defective components.
  • Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Monitored network hardware operations to evaluate proper configuration.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Strategically implemented new computer projects and hardware installations to improve workflow for over 1000 employees.

Senior Customer Engineer

Halifax Corporation
11.2001 - 11.2008
  • Explained complex technology-related issues in understandable terms to customers.
  • Trained customers to use and maintain equipment to reduce service issues in over 30 location across New York City area.
  • Established empathy with customers through insight into business drivers and expectations to offer personalized service.
  • Maintain contact between contract owners, clients and customers to assure necessary communication and customer satisfaction.
  • Troubleshoot issues on PC and MAC platform applications and configuring systems for better performance
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Tested new software and hardware prior to deployment.
  • Assisted in development of system security protocols.
  • PC’s, Laptops, Servers / compatibles, POS (point of sale) registers, thermal printers, laser printers, scanners, CPU's, networking products and installations, upgrades and retrofits on assigned equipment at customer locations within specified time frames.

Education

Associate of Science - Computer And Information Sciences

Borough of Manhattan Community College of The City University of New York
New York, NY
08.2015

Skills

  • Field Support
  • Lead Generation
  • Hardware Evaluation
  • Hardware Knowledge
  • Help Desk Support
  • Hardware Replacement
  • Hardware and Software Optimization
  • Configuring Devices
  • Quality Management Systems
  • Systems Implementations
  • Customer Relationships
  • Threat Research

Certification

  • CompTIA Security+
  • CompTIA A+ Technician
  • Lexmark
  • Excellent writing, verbal and interpersonal skills
  • Strong analytical and PC skills including IBM, DELL
  • Certification in IT Networking and Hardware

Timeline

Regional Field Service Engineer

HP
03.2018 - Current

Diebold

Field Engineer
02.2008 - 03.2018

Senior Customer Engineer

Halifax Corporation
11.2001 - 11.2008

Associate of Science - Computer And Information Sciences

Borough of Manhattan Community College of The City University of New York

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VAYDEN PINNOCK