Vaylee Clyde-Brown
Prattville,Alabama
Summary
Dynamic Shift Leader with a proven track record at Tailwind Concessions, excelling in team leadership and cash handling. Recognized for enhancing customer satisfaction through effective complaint resolution and staff development. Strong organizational skills and a commitment to maintaining a safe work environment contribute to operational excellence and a cohesive team culture.
Overview
2
2
years of professional experience
Work History
Shift Leader
Tailwind Concessions
11.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Implemented system for tracking employee performance, identifying areas for improvement.
- Streamlined communication between team members, which helped in resolving issues more quickly.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
Cashier
Zaxbys
08.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma - Public Services
Farrington High School
Honolulu, HI05.2023
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Strong verbal and written communication
- Sales and upselling
- Complaint resolution
- Shift paperwork completion
- Role modeling
- Staff development
- Professional appearance
- Sales expertise
- Quality inspections
- Verbal and written communication
- Organizational skills
Timeline
Shift Leader
Tailwind Concessions
11.2023 - Current
Cashier
Zaxbys
08.2023 - 11.2023
High School Diploma - Public Services
Farrington High School
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