Vazira Uzakova
Brooklyn,NY
Summary
Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules.
Overview
8
8
years of professional experience
Work History
Truck Dispatcher
Bravo Logistics INC
Cincinnati, OH
08.2023 - Current
- Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
- Maintained communication with drivers regarding routes, load information and delivery updates.
- Monitored driver performance and provided feedback on areas for improvement.
- Ensured all paperwork was completed accurately and in a timely manner.
- Resolved any issues or problems that arose during transport operations.
Transportation Dispatcher
Ocean World INC
Toledo, OH
05.2021 - 07.2023
- Created schedules and dispatched drivers to various sites in United States.
- Communicated with third-party logistics providers regarding pick-up and delivery times and locations.
- Provided support to drivers in regards to directions, paperwork.
- Tracked all shipments using GPS technology in order to provide real-time updates.
- Responded to customer messages in regards to delivery issues.
- Verified that all required documents were received prior to dispatch.
- Optimized delivery routes, taking into account traffic, road conditions and other factors.
- Effectively resolved complaints by working closely with customers.
HHA
Ultimate Services Inc.
BROOKLYN, New York
01.2022 - 01.2023
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Encouraged patients to maintain independence while helping them complete tasks they are unable to do alone.
- Checked vital signs on a regular basis such as blood pressure, temperature and pulse rate.
- Provided emotional support and encouragement to clients who were ill or had disabilities.
- Observed changes in client's physical or mental condition and reported any changes immediately to supervisor or case manager.
Collection Specialist
Ultimate Billing
BROOKLYN, New York
01.2016 - 08.2017
- Handled incoming calls from customers regarding account status, billing inquiries, payment arrangements.
- Identified delinquent accounts and initiated appropriate collection action in accordance with the company's policies.
- Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.
- Maintained accurate records of all collection activities in the computer system.
- Developed solutions to resolve customer payment disputes or discrepancies.
Education
Bachelor of Arts - Communication Studies And Disorders
Brooklyn College of The City University of New York
Brooklyn, NY08-2021
Skills
- Regulatory Compliance Understanding
- Route Planning Expertise
- Documentation Management
- Transportation Management Systems
- Documentation and Paperwork
- Customer Relations
- Conflict Resolution Techniques
- Emotional Support
- Communication Abilities
- Logistics Management
- Critical Decision-Making
Languages
Russian
Native/ Bilingual
Uzbek
Native/ Bilingual
Timeline
Truck Dispatcher
Bravo Logistics INC
08.2023 - Current
HHA
Ultimate Services Inc.
01.2022 - 01.2023
Transportation Dispatcher
Ocean World INC
05.2021 - 07.2023
Collection Specialist
Ultimate Billing
01.2016 - 08.2017
Bachelor of Arts - Communication Studies And Disorders
Brooklyn College of The City University of New York
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