VICTORIA BATSON
Broken Bow
Summary
Management Information Systems student with over 10 years of customer service and business operations experience. Skilled in organizing fast-paced environments, improving workflows, and enhancing operational efficiency while creating positive customer experiences. Seeking an opportunity to apply my operations, analytical, and systems-oriented skills in a technology, operations, or business role.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Operations & Customer Service Coordinator
Girls Gone Wine
2025 - Current
- Support daily business operations across locations by coordinating administrative and operational processes.
- Deliver exceptional customer service through in-person, phone, and email interactions, resolving customer concerns and ensuring a positive experience.
- Managed membership communications, order fulfillment, pickup coordination, and shipping logistics while resolving delivery issues, returns, and customer inquiries to ensure a positive customer experience.
- Oversee inventory and purchasing, and supply replenishment to support daily operations.
- Maintained compliance records and tracked employee licensing requirements.
- Developed and maintained Excel-based tracking systems for inventory, documentation, and internal processes.
- Created organizational systems, checklists, and operating procedures.
- Led daily floor operations as Shift Lead, supporting staff and delivering exceptional customer service.
Freelance Photographer
Victoria Batson Photography
2022 - 2024
- Coordinated client communications and scheduling for photography sessions from booking to final delivery, ensuring client satisfaction and timely project completion.
- Built and maintained a business website and social media presence to market photography services.
- Handled client inquiries, scheduling, invoicing and project coordination independency.
- Balanced freelance work while pursuing a full time college education.
Medical Esthetician
Juvia Medical Spa
2018 - 2022
- Managed patient information and maintained accurate medical documentation in a regulated healthcare environment.
- Conducted consultations and communicated treatment recommendations to patients.
- Coordinated prescription requests and collaborated with pharmacies to support patient care.
- Maintained detailed records with a high level of accuracy, organization, and confidentiality.
- Provided positive customer service experiences while managing multiple priorities in a fast-paced setting.
Education
Bachelor of Science - Management Information Systems
Oklahoma State University
Stillwater, OK2026
Associate of Science - Computer Information Systems
Eastern Oklahoma State College
Wilburton, OK2024
Skills
- Microsoft Excel
- Customer Relationship Management
- Operations Coordination
- Inventory Control
- Process Improvement
- Logistics Coordination
- Team Leadership
- Adaptability
- Data Management
- Compliance Management
Certification
- Data Analysis and Visualization with Power BI, Microsoft - 2026
Timeline
Operations & Customer Service Coordinator
Girls Gone Wine
2025 - Current
Freelance Photographer
Victoria Batson Photography
2022 - 2024
Medical Esthetician
Juvia Medical Spa
2018 - 2022
Bachelor of Science - Management Information Systems
Oklahoma State University
Associate of Science - Computer Information Systems
Eastern Oklahoma State College