Summary
Overview
Work History
Skills
Timeline

Vanessa Catania

Payson,AZ

Summary

Articulate and dynamic critical thinker with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Proven passion for developing relationships, cultivating partnerships and growing businesses. Responsible, punctual and productive when working with little to no supervision. Poised to contribute to a team success and looking to achieve personal growth with new challenges and to advance organizational objectives with dedication and enthusiasm.

Overview

24
24
years of professional experience

Work History

Volunteer

CareAZ
03.2025 - Current
  • Represented organization positively and professionally while providing community with much-needed services.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.

NASM Personal Trainer

Self Employed
03.2015 - 12.2023
  • Optimized athletic performance for competitive athletes through sport-specific training programs and advanced exercise techniques.
  • Initiated partnerships with local businesses to promote gym, expanding market reach and community engagement.
  • Diligent use of CRM, analyzing customer data and records, increased business growth through targeted marketing strategies, and exceeded monthly revenue goals by 120%

Master Personal Trainer

LA Fitness
08.2014 - 03.2015
  • Interfaced with 100+ sales prospects per week, through either inside leads, cold calling and in person floor pulls.
  • Accurately and efficiently processed all POS transactions, tracked sales data and created reports using CRM.
  • Established rapport with sales prospects, built positive long-term high grossing client relationships, and conducted thorough fitness assessments to accurately determine clients' physical capabilities.

Waitress

Elephant Bar
12.2010 - 05.2014
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Increased sales significantly by upselling higher-end products to customers.

Preschool Teacher

Adventure Center Child Care
06.2001 - 07.2006
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Supervised and managed team of childcare professionals to guarantee highest standards of care and ensuring stability, benefitting both the facility and children.
  • Designed creative lesson plans and personalized curriculums, incorporating hands-on activities, and interactive learning experiences including field trips to foster curiosity and engagement in young learners.

Skills

  • Poised and Assertive
  • Multitasking and organization
  • Empathy and patience
  • Adaptability and dependability
  • Typing [number] wpm
  • Confidentiality and security
  • Accuracy and precision
  • Teamwork and collaboration
  • Work Planning and Prioritization
  • Excellent communication
  • Active listening
  • Remote work experience
  • Strong office management
  • Office management

Timeline

Volunteer - CareAZ
03.2025 - Current
NASM Personal Trainer - Self Employed
03.2015 - 12.2023
Master Personal Trainer - LA Fitness
08.2014 - 03.2015
Waitress - Elephant Bar
12.2010 - 05.2014
Preschool Teacher - Adventure Center Child Care
06.2001 - 07.2006

Similar Profiles

CREATE PROFILE
Vanessa Catania