V. Chris Jensen

• Reduced hazardous waste risk by implementing training procedures
• Improved parts processing by providing engineering support to operations.

• Reduced hazardous waste risk by implementing training procedures
• Improved parts processing by providing engineering support to operations.

Volunteer 12-15 hours per week

Operate and Maintain facility systems: mechanical. electrical, building support, safety, and first responder to enhance the patron experience. Mentored new volunteers

• Enhanced company performance by implementing strategic plans and overseeing daily operations.
• Streamlined organizational processes by evaluating current systems and implementing improvements.
• Grew business 270% in 4 years.

• Troubleshoot and resolve technical issues
• Manage installation, monitor & test, liaison between CAT and Customer for NPI (New Product Introduction) generator sets, locomotive, and mining haul truck.
• Develop project plan, assess risk, and direct on site team
• Facilitate communication between customers, dealerships, and Caterpillar to achieve objectives
• Develop dealer and customer product support programs and negotiate customer issues
• Enhanced product performance by conducting thorough failure analysis and recommending improvements.
• Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
• Developed positive working relationships with stakeholders to effectively coordinate work activities.
• Prepared action plans for problematic processes and assets.
• Tested and analyzed equipment design and performance feasibility to determine potential reliability.

• Developed a forecasting tool to predict useful life of major coal fired power plant components. Providing plant managers with the tools to justify capital expenditures and increase plant availability
• Managed power generation projects with accountability for estimates, feasibility studies, schedules, project plans, specifications, and construction
• Projects include: Blundell Unit 2 Geothermal Plant construction, Blundell Unit 3 Geothermal Plant Proposal, Gadsby Gas Turbine Repower Proposal, Kern River Gas Turbine Waste Heat Generation Proposal.
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• Enhanced product usability by troubleshooting issues and providing effective solutions to customers.
• Streamlined support processes for increased efficiency, leading to improved customer satisfaction rates.
• Collaborated with cross-functional teams to identify and resolve complex technical problems.
• Reduced downtime by proactively monitoring product performance and identifying potential issues before they escalated.

• Manage good-will account
• Reduced service costs by 40% over 4 years saving $2.1M, while improving customer ratings
• Improved genset performance and availability statistics in the Pacific power market by 39% by managing thermo performance and implementing proactive maintenance projects and procedures
• Exceeded objectives by introducing new concepts in service contracting and asset management
• Coached Seattle District dealerships in achieving 'Image of Excellence' award
• Refined communication, negotiation, & presentation skills while improving customer satisfaction
• Assisted customers on-site in developing preventive & predictive maintenance programs
• Served as Wheeler PSD Industrial sales rep - explored new markets.

• Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
• Worked closely with design engineers by performing field testing and documenting failure and test data
• Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
• Increased client loyalty by communicating product problems to engineering, assisted engineering in implementing and training customers and providing exceptional customer service during on-site visits.
• Expedited repair times through accurate diagnosis of complex malfunctions, utilizing specialized diagnostic tools.

• Developed genset vibration standards and troubleshooting manual 3500 gensets
• Initiated 3500 diesel engine & generator guidelines & checklist for performance benchmarking
• Reduced failures by introducing predictive maintenance procedures & performing onsite training
• Managed power generation field performance by analyzing technical data
• Improved product reliability by investigating component life cycle & performing root cause failure analysis
• 3500 commercial engine, generator, and 3500B NPI service engineer (customer service)
• 3406 truck engine service engineer
• Two years in dealer call center for EPG & On-Highway Truck Engine (DSN).

• Improved facility efficiency by implementing preventive maintenance programs and energy-saving initiatives.
• Managed capital projects for facility upgrades, ensuring timely completion and minimal disruption to operations.
• Environmental engineer for facility ensuring compliance with current regulations.