VIKESHKUMAR KHURANA
Ashburn,VA
Summary
Proactive and goal-oriented professional with a proven track record of excellent time management and problem-solving skills. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and make valuable contributions to organizational growth.
Overview
8
8
years of professional experience
Work History
Passenger Service (Flight Monitoring)
Virgin Atlantic Airways
02.2023 - Current
- Collaborated with air traffic control and ground staff to coordinate flight schedules and updates
- Maintained detailed records and reports on flight activities for performance analysis and improvement
- Oversaw ticketing, gate and ramp services.
Financial Analyst
Elecon Engineering Company
04.2020 - 10.2022
- Enhanced financial reporting accuracy by streamlining data collection and analysis processes
- Maintained internal controls to ensure compliance with corporate policies and regulatory requirements related to financial reporting practices
- Simplified complex financial data into easily digestible presentations for non-financial stakeholders, facilitating informed decision-making processes within the organization
- Collaborated with cross-functional teams to identify cost-saving opportunities and process improvements
- Prepared comprehensive financial reports for senior leadership, highlighting key performance indicators and trends
- Supported management decision-making by providing insightful financial analyses and recommendations.
Business Analyst/ QA
Adit Microsys
01.2017 - 03.2020
- Developed and executed test plans, test scripts, and test cases for software applications
- Identified and resolved defects in software applications through thorough testing and troubleshooting
- Analyzed and documented business requirements to create detailed functional specifications
- Led cross-functional teams to define and implement business processes for improved efficiency
- Utilized data analytics and visualization tools to provide insights for data-driven decision-making
- Performed user acceptance testing and coordinated with stakeholders to ensure successful project delivery.
Customer Service Representative
Kotak Mahindra Bank
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
- Collaborated with team members to develop best practices for consistent customer service delivery
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Financial Security Advisor
ICICI Securities
- Managed a diverse portfolio of clients, adapting services to address unique requirements and preferences
- Analyzed clients' financial situations to identify opportunities for growth and risk mitigation
- Enhanced client satisfaction by providing personalized financial security advice and solutions
- Conducted thorough market research to stay updated on industry trends and provide accurate recommendations
- Identified new business opportunities through proactive networking efforts within the local community
- Developed comprehensive financial plans for clients, addressing their short-term and long-term goals
- Assisted clients in understanding investment products, enabling informed decision-making processes.
Education
MBA - Finance
Sardar Patel University
Bachelor of Engineering - Instrumentation and Control
Google Data Analysis - undefined
Coursera
Financial Risk Management - undefined
Skills
- Customer Service Management
- Tableau Expertise
- Financial Advising
- Data and Analytics
- Business process improvement
- SQL Proficiency
- Documentation And Reporting
- Microsoft PowerPoint, Excel, and Word
Timeline
Passenger Service (Flight Monitoring)
Virgin Atlantic Airways
02.2023 - Current
Financial Analyst
Elecon Engineering Company
04.2020 - 10.2022
Business Analyst/ QA
Adit Microsys
01.2017 - 03.2020
Customer Service Representative
Kotak Mahindra Bank
Financial Security Advisor
ICICI Securities
MBA - Finance
Sardar Patel University
Bachelor of Engineering - Instrumentation and Control
Google Data Analysis - undefined
Coursera
Financial Risk Management - undefined
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