V. Craig Sawi
Quakertown,PA
Summary
Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction within a diverse assigned portfolio of clients and customers.
Overview
9
9
years of professional experience
Work History
Account Representative - Corporate Accounts
J. J. Keller & Associates
10.2022 - 09.2024
- Contacted customers to assess satisfaction and current needs.
- Kept detailed records of customer interactions for optimal traceability.
- Implemented customized account plans to meet individual client needs.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Conducted regular account reviews to identify opportunities for growth and client satisfaction improvement.
- Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
- Developed presentations showcasing product offerings tailored specifically to individual client needs, driving interest in our services furthering the closing process effectively.
- Consistently exceeded quota expectations leading the way among fellow representatives.
- Collaborated with other departments to address customer needs and service requests.
- Implemented strategies for upselling and cross-selling products, resulting in increased revenue from existing customers.
- Provided training for new Account Representatives, sharing best practices for client engagement and retention.
- Negotiated contracts and agreements with clients to achieve favorable terms.
- Cultivated strong business alliances internally as well as externally creating an environment conducive towards mutual success.
- Participated in industry events to network with potential clients, ultimately increasing market presence.
- Built diverse and consistent sales portfolio.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Account Manager, Inside Sales
Dun & Bradstreet
03.2021 - 07.2022
- Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
- Communicated with clients via email, phone, and online presentations.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Cultivated new accounts and provided value-added services to existing clients to increase overall revenue.
- Exceeded team sales goals by creating value, measuring activity and setting higher targets.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
- Acted as main point of contact in matters relating to client concerns and needs.
- Leveraged interpersonal skills to conduct successful business-to-business telephone sales.
Sales Executive
AT&T Mobility
01.2020 - 03.2021
- Contacted current and potential clients to promote products and services.
- Implemented processes that drove change and improved performance.
- Sought out growth opportunities to forecast projected business and recognize customer demand.
- Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.
- Used cold calling and networking to sell products and services.
- Procured new business continuously to generate sales and boost pipeline.
- Cultivated strong professional relationships with industry partners and created focused campaigns to drive business development.
- Scheduled and attended 10 or more appointments per week.
- Listened to customer needs to identify and recommend best products and services.
- Used company CRM to track customer relationships and build and grow sales pipeline.
Retail Sales Consultant
AT&T Mobility
03.2016 - 01.2020
- Identified demand for service offerings through needs assessments.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Processed payments and maintained accurate drawers to meet financial targets.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Managed deposits, financial transactions and business inventory.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Adhered to company initiatives and achieved established goals.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Exceeded monthly sales quotas through consultative sales techniques.
Education
Associate of Arts - General Studies
Bucks County Community College
Newtown, PA12.2014
Skills
- Business acumen
- Time management
- Attention to detail
- Multitasking
- Problem-solving
- Customer satisfaction
- Task prioritization
- Relationship building
- Pipeline management
- Product demonstration
- CRM software
- Goal setting
- Professionalism
- Adaptability and flexibility
- Organizational skills
- Reliability
- Account servicing
- Data tracking
Timeline
Account Representative - Corporate Accounts
J. J. Keller & Associates
10.2022 - 09.2024
Account Manager, Inside Sales
Dun & Bradstreet
03.2021 - 07.2022
Sales Executive
AT&T Mobility
01.2020 - 03.2021
Retail Sales Consultant
AT&T Mobility
03.2016 - 01.2020
Associate of Arts - General Studies
Bucks County Community College
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