Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Victoria Crawford

Hyattsville,MD

Summary

Enthusiastic Leasing Consultant with 5 years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.

Overview

8
8
years of professional experience

Work History

Leasing Agent

Novo Properties
Hyattsville, MD
09.2023 - Current
  • Contacted and followed up with tenants on renewal notices.
  • Greeted prospective tenants, answered questions, and provided tours of the property.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Resolved tenant complaints regarding maintenance or other issues in a timely manner.
  • Monitored rent collection activities and pursued delinquent accounts.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.

Leasing Agent

Landmark Apartment Trust Inc.
04.2021 - 08.2023
  • Provided customer service to existing tenants by responding to inquiries promptly.
  • Maintained accurate records of all tenant leases, payments, and occupancy status.
  • Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
  • Experienced in dealing with new construction, luxury apartments, condominiums, and over-55 communities.
  • Performed administrative duties such as filing paperwork and updating databases.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Received rent payments and tracked transactions in accounting software.
  • Collected security deposits from new tenants.
  • Contacted and followed up with tenants on renewal notices.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Developed marketing strategies to attract new tenants.
  • Used conflict resolution skills to quickly resolve issues among residents.

Concierge

Planned Companies
Alexandria, VA
06.2016 - 03.2020
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Built and maintained productive relationships with employees.
  • Retained knowledge of local events to offer recommendations and personal services.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Answered guest questions regarding local area, facilities and amenities.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Offered guests beverages and refreshments upon check-in.
  • Gave clear directions to local museums, restaurants and places of interest to patrons.
  • Trained new staff members on proper policies and procedures related to customer service delivery.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.

Education

High School Diploma -

Parkdale High School
Riverdale, MD
06-2010

Skills

  • Strategic Planning
  • Telephone and Email Etiquette
  • Marketing and Advertising
  • Issue Escalation
  • Leasing and Sales
  • Background Checks
  • Database Management
  • Social Media Experience
  • Record Keeping
  • Process Rent Payments/ Delinquency
  • Application Processing
  • Administrative Support
  • Advanced Knowledge of Microsoft Office
  • Proficient in Yardi, Entrada and One Site

Languages

Spanish
Professional

Timeline

Leasing Agent

Novo Properties
09.2023 - Current

Leasing Agent

Landmark Apartment Trust Inc.
04.2021 - 08.2023

Concierge

Planned Companies
06.2016 - 03.2020

High School Diploma -

Parkdale High School

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Victoria Crawford