Víctor Boria
6928 Fox Chase Dr,FL
Summary
Dynamic individual with proven track record of driving team performance and delivering results. Excels in fostering strong team collaboration, adapting to changing needs, and ensuring customer satisfaction. Adept at managing high-volume environments, resolving complex issues, and implementing effective strategies. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
Work History
Call Center Supervisor
Meals Direct, LLC
Philadelphia, PA
04.2022 - 02.2026
- Work as part of the Client Services Team providing the highest level of customer service and deliver on retention goals.
- Ensure all client questions and concerns are resolved promptly, professionally and thoroughly.
- Build rapport and trust with clients through open and transparent communication via phone and email.
- Use our CRM to manage client accounts and document client discussions with detail and clarity.
- Handle the Welcome Call and other key retention activity throughout the program.
- Take and manage escalation calls with courtesy and professionalism.
- Work hand in hand with other supporting departments to ensure our client’s success in the program
Office Support Clerk
Salvation Army
Philadelphia, PA
12.2019 - 01.2021
- Maintain paperwork accountability in a timely manner including but not limited to statistics, reports, personnel paperwork and files, and payroll.
- Maintain and keep information current with corps calendar, corps signage, displays, flyers and promotional material. Distribute to clientele when appropriate.
- Provide a consistent professional presence in the reception area by greeting guests warmly in person and by telephone, responding to all material assistance/direct service phone calls, walk-ins, and inquiries.
- Compile, scan and code all interdepartmental receipts and invoices.
Processor
H&M Distribution INC.
Burlington, NJ
02.2018 - 12.2019
- Filed paperwork according to standard operating procedures and entered data points into tracking system
- Maintained accuracy of work by completing deep research and resolving variances.
- Reviewed incoming documents for accuracy and noted problems
Material Handler
Burlington Coat Factory
Edgewater, NJ
06.2017 - 01.2018
- Palletized boxes for easy movement and shipment.
- Coordinated incoming and outgoing shipments and placement of materials to facilitate movement in accordance with scheduling requirements
- Loaded completed orders on pallets according to delivery numbers
Education
High School Diploma -
Jose Collazo Colon
Juncos, Puerto Rico05.2009
Skills
- Conducted thorough reviews to validate data integrity and reliability
- Facilitated efficient tracking of documents to ensure timely access and retrieval
- Leveraged bilingual proficiency in English and Spanish to enhance collaboration and engagement with clients and stakeholders
- Provided comprehensive customer assistance to enhance satisfaction and loyalty
- Analyzed complex problems and developed actionable solutions to enhance decision-making processes
- Fostered positive relationships through a consistently courteous demeanor
- Oversaw materials handling to support seamless production and inventory management
- Performed call monitoring to enhance customer service delivery and operational efficiency
- Provided guidance and mentorship to foster professional development and skill enhancement
- Designed and executed initiatives to enhance employee engagement and morale
- Oversaw quality assurance initiatives to elevate product standards and customer satisfaction Coordinated with cross-functional teams to implement effective testing strategies Championed continuous improvement efforts to optimize quality control processes
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Call Center Supervisor
Meals Direct, LLC
04.2022 - 02.2026
Office Support Clerk
Salvation Army
12.2019 - 01.2021
Processor
H&M Distribution INC.
02.2018 - 12.2019
Material Handler
Burlington Coat Factory
06.2017 - 01.2018
High School Diploma -
Jose Collazo Colon