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- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
- Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
- Calibrated instruments and scales in production area and quality lab.
- Mentored junior staff members in quality management principles, fostering professional growth among team members.
- Optimized supply chain operations through close collaboration with vendors on quality assurance matters, improving supplier relationships over time.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
- Evaluated and approved new suppliers based on thorough assessments of their quality management systems, ensuring ongoing reliability in the supply chain.
- Developed and deployed production control plans and created work instructions and procedures.
- Ensured consistent delivery of high-quality products by closely supervising production teams throughout manufacturing processes.
- Championed data-driven decision making by conducting regular reviews of performance metrics and adjusting strategies accordingly.
- Achieved significant reduction in production errors, implementing continuous improvement program.
- Coordinated with R&D department to incorporate quality considerations in early stages of product development.
- Drove improvements in product design with feedback from quality metrics, leading to increased market competitiveness.
- Enhanced product quality and reduced customer complaints by leading team in implementing rigorous testing protocols.
- Led cross-functional teams in root cause analysis, identifying and rectifying sources of quality deviation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Responsible of all quality staffing & molding staffing
• Responsible to determinate the budget for Quality and molding departments
• Approved the expenses related to the quality department.
• Review and approved changed to our IATF procedures or documentation.
• Responsible to review and follow up responses to customer corrective actions with QE’s
• Follow up to supplier corrective actions with QE’s
• Follow up to meet PPAP requirements for all customers, initial submissions and annual revalidation
Follow op to all internal and external calibration to our measurement devices.
• Review and communication with all staff the customer Scorecards.
• Responsible to attend the AITF External Audit, including findings (Nonconformities)
• Support to attend the ISO14000 External Audit, including findings (Nonconformities)
• Responsible to attend Customer Audits based on VDA 6.3
• Revision of new prints to confirm GD& T & special characteristics to request the appropriate measurement equipment.
• Determinate the proper training for quality staffing
• Work with all operative and administrative areas to solve issues that could impact customer requirements.
• Assure that all QMS requirements are maintained during internal/external audits.
• Staffing of 17 people, 4 quality engineers & 25 quality technicians
• Additional activities:
• Responsible as Material Manager for 6 months (2015)
• Responsible for Molding Area 6 years (2015 -2020), Review production schedule, Molding tools repair, Preventive maintenance to Mold tools and Molding Press Machines
• During this time also I was responsible as Quality Assurance Manager.