Víctor Lara
Tampa,FL
Summary
Driven professional with a proven track record at Teleperformance, enhancing client base by 15% through strategic outbound sales and effective objection handling. Excelled in high-stress customer service roles, demonstrating exceptional teamwork and bilingual communication skills. Specializes in CRM software, showcasing a commitment to continuous improvement and sales excellence.
Overview
6
6
years of professional experience
Work History
Outbound Sales Agent B2B
Teleperformance
08.2023 - 08.2024
- Made 75 to 95 cold calls per day resulting in client base growth by 15%.
- Achieved sales targets consistently by implementing effective sales strategies and techniques.
- Recovered lost accounts by re-establishing contact with past customers who were not currently doing business with our organization.
- Managed a high volume of outbound calls daily, maintaining a professional demeanor throughout each interaction.
Customer Service Representative
Alorica, Samsung
07.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Collector Agent
ERC, Enhanced Resource Centers
07.2018 - 08.2021
- Optimized workflow efficiency by proactively identifying areas for improvement in processes and procedures related to collections activities.
- Collaborated cross-functionally with other departments to address complex cases or escalate issues when necessary.
- Exceeded performance targets consistently through diligent work ethic, excellent negotiation skills, and strong attention to detail.
- Streamlined collection efforts by implementing organized systems for tracking overdue accounts and past-due notices.
Education
Office Microsoft - Computers
Infotech
Santo Domingo, DR04.2019
Education On Modern Languages. - Education
Universidad National Evangelica
Santo Domingo, DR06.2018
Skills
- Outbound Sales
- Sales Presentations
- Objection handling
- Continuous Improvement
- Cold-calling
- Persuasion techniques
- CRM software proficiency
- Teamwork and Collaboration
- Speak Spanish & English
Timeline
Outbound Sales Agent B2B
Teleperformance
08.2023 - 08.2024
Customer Service Representative
Alorica, Samsung
07.2021 - 08.2023
Collector Agent
ERC, Enhanced Resource Centers
07.2018 - 08.2021
Office Microsoft - Computers
Infotech
Education On Modern Languages. - Education
Universidad National Evangelica
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