VÍCTOR SOTO
Pinehurst
Summary
Hardworking employee enthusiastic about learning new things . Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Dedicated Personal Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
11
11
years of professional experience
Work History
Personal Assistant
StarGate Manor
11.2021 - Current
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Displayed absolute discretion at handling confidential information.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Used discretion when handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Attended meetings, took notes and tracked action items.
- Kept detailed track of household and maintenance inventory and schedules.
- Served as point of contact between clients and managerial staff.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Facilitated transportation to and from appointments.
- Participated in team meetings and staff training sessions.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Maintained entire family's schedule and organized events.
- Provided emotional support and companionship to clients.
- Helped clients to maintain independence and quality of life.
- Provided assistance with medication management.
- Preserved patient safety by following safety protocols.
- Monitored and reported any changes in clients' physical and mental health.
- Extracted and assessed data from databases to drive improvement of product development and business strategies and processes.
- Assessed accuracy and effectiveness of new and existing data sources and data analysis techniques.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Temp Worker
Express Employment
02.2020 - 11.2021
- Worked fast to complete tasks and meet daily deadlines.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Followed instructions and procedures to complete assigned tasks.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Performed general housekeeping and cleaning tasks.
- Operated equipment and machinery safely to prevent accidents.
- Restocked items on shelves and bins to keep inventory available.
- Handled customer inquiries courteously and professionally to enhance satisfaction.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
PresentRetail sales consultant/sells support representative
AT&T
03.2016 - 07.2019
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained new employees on customer service, money handling and organizing strategies.
- Maintained current knowledge of evolving changes in marketplace.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Stayed current on company offerings and industry trends.
- Contributed to event marketing, sales and brand promotion.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Night Stocker
HEB Grocery Store
02.2013 - 09.2014
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Unloaded arriving product stock and moved to store display areas.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Game advisor
GameStop
10.2012 - 07.2017
- Basic mathematical skills and organization skills and able to use point of sale system
- Meeting sales numbers
Education
High School Diploma -
Magnolia High School
Skills
- Problem-Solving Strengths
- Effective Customer Communication
- Service Assistance
- Inside and Outside Sales
- Client Satisfaction
- Key Relationships
- Strategic Planning
- Upselling Techniques
- Public Relations
- Customer Service
- Time Management
- Running Errands
Timeline
Personal Assistant
StarGate Manor
11.2021 - Current
Temp Worker
Express Employment
02.2020 - 11.2021
PresentRetail sales consultant/sells support representative
AT&T
03.2016 - 07.2019
Night Stocker
HEB Grocery Store
02.2013 - 09.2014
Game advisor
GameStop
10.2012 - 07.2017
High School Diploma -
Magnolia High School
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