Víctor Saúl Martinez
Zapopan, Jalisco, Mexico
Summary
Multidisciplinary professional with solid experience in customer service, language teaching, and operations management. Proven ability to deliver excellent client support, manage teams, and solve problems efficiently in fast-paced environments. Skilled at adapting communication to diverse audiences and using digital tools to enhance service delivery. Currently studying at the University of Guadalajara and eager to contribute to organizational success through outstanding customer care and operational support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
English Teacher
GLISH
Guadalajara
01.2025 - Current
- Deliver engaging online English lessons with a strong focus on communication skills and student satisfaction.
- Use digital platforms to create interactive learning environments and respond promptly to student inquiries.
General Manager
Up’n Joy
Guadalajara
12.2016 - 01.2025
- Managed daily operations of a trampoline park with emphasis on customer satisfaction and team leadership.
- Resolved customer issues promptly and implemented service improvements based on feedback.
- Supervised staff scheduling and training to ensure smooth service delivery during peak hours.
English Teacher
IMAC Inglés Total
Guadalajara
10.2021 - 10.2023
- Taught English courses at various proficiency levels, providing personalized support to enhance learning outcomes.
- Maintained positive relationships with students and parents, addressing concerns and feedback effectively.
English Teacher
Expand
Guadalajara
01.2019 - 10.2021
- Designed and delivered English lessons prioritizing student engagement and comprehension.
- Fostered a supportive classroom atmosphere to encourage participation and continuous improvement.
Education
Education
Universidad De Guadalajara
Guadalajara, Jalisco, Mexico. 12-2025
Skills
- Customer Service Excellence
- Team Leadership and Training
- Problem Solving and Conflict Resolution
- Languages: Spanish (native), English (fluent), French (intermediate)
- Tools: Microsoft Office Suite, Digital teaching platforms, Remote communication tools
Certification
- TKT- Teaching Knowledge Test
Languages
English
Full Professional
Spanish
Native/ Bilingual
French
Limited
Timeline
English Teacher
GLISH
01.2025 - Current
English Teacher
IMAC Inglés Total
10.2021 - 10.2023
English Teacher
Expand
01.2019 - 10.2021
General Manager
Up’n Joy
12.2016 - 01.2025
Education
Universidad De Guadalajara
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