Vicari DeLaRosa

San Antonio

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

years of professional experience

Work History

Customer Assistance Representative

American Airlines

03.2022 - Current

Handled passengers inquiries and suggestions courteously and professionally.
Maintained passengers satisfaction with forward-thinking strategies focused on addressing passengers needs and resolving concerns.
Greeting passengers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Physically moving baggage throughout the ticket counter area

Education

No Degree -

L.E.E High School STEM

San Antonio, TX

High School Diploma -

Texas Virtual Academy At Hallsville

San Antonio, TX

06.2020

Skills

Ability to work on a team
Flexibility/ Adaptability
Good interpersonal and communication skills
Technical aptitude
Friendly
Organized
High patience
Fast learner

Document Verification
Customer Care
Customer Relations
Assist Passengers
Travel Assistance
Baggage Tag Checks
Problem-Solving Ability

Timeline